Live Incident Business Continuity Procedures
A number of situations may prompt the deployment of a business continuity plan, from a minor water leak to very hazardous situations. In any instance, response is is dictated by the safety and security of the campus populations and the responders. Department leads should be familiar with the continuity activation incident levels.
INCIDENT LEVELS AND CONTINUITY SCALES
- Threat or Danger Exists: The university will declare a level three incident when a serious threat to life or safety exists. During a level three, all resources shall remain at the disposal of Public Safety and all emergency agencies involved. At this time, no business continuity efforts shall begin.
- All Clear: After a level three incident has been contained, the Marquette Incident Manager will declare that the campus is safe again to move about. Once the “all clear” is given, business continuity activities may begin.
- No Threat: When no danger or threat was involved in the incident (e.g. flood, power outage), the department leaders may engage their business continuity plan at their discretion.
- Small Scale: Incidences involving a small number of offices may rely upon the leadership of the department and the department's Business Continuity Plan to carry out resumption efforts. Offices may also reference the University Continuity of Operations Plan (COOP) for additional continuity services.
- Medium Scale: Incidences involving an entire building, but with a variety of separate offices should coordinate their continuity efforts through the Director of Continuity and and the Service Lending Departments; provided within the Continuity of Operations Plan (COOP).
- Large Scale: Large scale incidences involving several buildings, offices and people will be coordinated by the Director of Business Continuity and the Service Lending Departments. The Director of Business Continuity will initiate resumption priorities to first meet the mission essential functions of the university. The Director will coordinate all sizeable resource acquisitions and relocations. The Director will meet with affected department managers, relocation teams, and the Service Lending Departments to coordinate these efforts. See the Continuity of Operations Plan (COOP) for further details of this process.
- After Action Report: Prepare an after action report to summarize the continuity events that took place. Evaluate the results, identify lessons learned, and modify department BCPs for plan improvements.
- Business Continuity Activation Check List: A summary sheet of continuity activities.
- Continuity Status Report: Draft a status report to update various parties, such as managers, workers, students, and other stakeholders. Send all campus updates through the Office of Marketing and Communications.
- Mutual Aid and Memorandums of Understanding: Business agreements pertaining to continuity aid. Contact director of business continuity for this list of services and terms.
- Service and Equipment Request Form: When possible, use this form to ensure all details are provided when service and equipment from Service Lending Departments.
- Vendor Services and Equipment: A list of businesses which provide services and/or equipment related to business continuity.