Certificate in Management Practices
April 2008 Electives
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Understanding how an individual is motivated can help leaders and managers begin to unlock the potential of their organization. Through an individual self assessment, participants will learn about their primary sources of motivation and begin to understand what are the many triggers and sources of motivation. The application of learning about the aspects of motivation results in understanding how others are motivated and how a leaders and managers can begin to create environments that encourages individual motivation for results!
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Interpersonal communication skills are needed for so many aspects of organizational excellence - team building, customer service, coaching, interviewing, conflict resolution, selling, strategic planning - the list is long and important. However, interpersonal communication skills that seem simple and natural become critical and more complex when the going gets tough - to listen when you don't agree with the other person, to assert yourself when you are afraid, to search for new ideas when a discussion is at loggerheads, to speak confidently when you are nervous.
Situations like these require masterful communication skills and a commitment to effectiveness goals. This class will support the development of both by deepening your understanding of the fundamental nature of human communication and by encouraging practice of some of the more difficult skills. Both video and in-class examples of interpersonal skills will be analyzed and discussed in detail. Major focus will be on listening skills, conflict resolution, presentations, giving performance feedback, handling defensiveness, nonverbal communication, and creating shared meaning.
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Much of our thinking is done in a confused way. We often try to do too much at once. Emotions, information, logic, hope and creativity are all mixed in. It’s like juggling too many balls. As a result, we begin to limit our thinking. We start to use only one type of thinking for every situation; usually critical or negative thinking. That’s like a golfer using only one club; a driver may be perfect for teeing off, but it is clumsy on the putting green!
Six Thinking Hats is a simple and powerful tool that will change the way people think. It promotes the kind of innovative thinking and creative problem-solving that is vital to success. With a simple tip of a hat, people will step outside the confines of narrow-mindedness and one-way thinking. You will have the ability to look at things in a new way and see new opportunities. Six Thinking Hats will give you the know-how to conduct your thinking as a conductor might lead an orchestra. You’ll learn how to move your thinking from the negative to the positive, from emotional reactions to “just the facts”. You’ll replace one-dimensional thinking with six dimensional thinking!
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Creating Positive Changes in Time Management and Work Habits
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To gain control of your time is to gain control of your life. Time is one of our most critical resources, and ineffective habits rob us of tremendous amounts of valuable time. You may even feel that getting control of time is beyond your control.
The Time Mastery Clinic™ guides you with a unique, systematic process that has been proven to be successful in helping people accomplish their time management objectives. In the Time Mastery Clinic™, we deal with your real world situations and provide you with the tools and techniques to change a negative time management habit into a supportive and life enhancing one. You will learn how to maintain and entrench the new habit patterns and actually experience the positive changes during the course of the program.
As a participant you will be guided through the development of a Time Mastery Clinic™ goal that you select, one relating to a specific habit or work pattern that you wish to change or develop. You will receive ongoing support in accomplishing your goal, and receive assistance so that your new habit becomes part of your normal habits.
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