When people work together, conflict is often unavoidable because of differences in work goals and personal styles. Promoting a positive approach to resolving problems with coworkers and managers is the key to successful relationships.
The following steps can assist you in effectively managing conflict in the workplace.
- Prepare by defining the specific conflict and identifying desired outcomes.
- Communicate with the other person by arranging a meeting.
- Focus on behavior and events, not on personalities.
- Listen carefully by avoiding interrupting the other person and asking questions to clarify your understanding.
- Identify where you and the other person agree and disagree.
- Set priorities on the areas of conflict that are the most important to each of you to resolve.
- Develop a plan to work on each conflict, starting with the most important, and set up future appointments.
- Follow up on your plan and maintain future meeting times to continue the discussions.
- Build on your success.
Additional links on working through conflict: