1.0 Overview
Management of e-mail lists is an important service to assist University constituencies communication efforts. As such, all Marquette University IT Services employees are responsible for understanding the types of lists available and for following defined processes for requesting e-mail lists.
2.0 Purpose
The purpose of this policy is to establish standards for E-Mail Lists.
3.0 Scope
The scope of this policy includes all IT Services personnel.
4.0 Policy
4.1 General
- A Request must be created for new e-mail list requests in the Request Management software tool, regardless of first point of contact.
- A Technical Support Specialist shall be assigned to work with user requesting the e-mail list to determine specifications and, if the request is approved, provide training once the list is established
- If the list is for one area or the requestor provides a specific set of e-mail addresses, the request will be approved; however, if the request crosses functional/departmental areas or requests “all” users the request must be routed through the appropriate office (OMC for faculty/staff users, OTR for students)
- Lists including on-campus e-mail addresses only and does not require the functionality of a listserv will use a distribution list that is maintained in the Global Address Book.
- Lists including off-campus e-mail addresses or a combination of on and off-campus addresses will use the enterprise listserv application.
- All lists will have a user “administrator” assigned; the administrator is the person from the area/group requesting the list
- Both types of e-mail lists are maintained by the administrator of the list, not by IT Services
- Both types of e-mail lists have a limit of 5,000 e-mail addresses per list
