This is a list of known D2L issues that IT Services and Desire2Learn are currently working to resolve. There is no need to report these issues to the help desk. Please make sure you have the most up to date version of your web browser installed before reporting any other issues to IT Services.
- OUTSTANDING, September 7, 2016: Turnitin can not be enabled for Dropbox folders more than 7 days before the Start Date of the course. If an instructor tries to enable Turnitin for a Dropbox folder in a course that will start more than 7 days from the current date, they will receive a "Bad Request" error. To workaround this issue, instructors can set a Start Date for the Dropbox folder itself that is within 7 days of the current date.
- OUTSTANDING, October 30, 2015: Videos may not play in Google Chrome. Google has removed all plugin support from the Chrome browser as of September 2015. Video links in D2L that connect to Marquette's video streaming server will no longer play in Google Chrome. Users who experience issues playing videos in Chrome should use a different browser to view the videos (Firefox is preferred).
- OUTSTANDING, June 10, 2013: D2L connection may timeout while trying to download large files. Some D2L downloads may not complete because the file size is too large. This is especially true on home and public wireless networks. Accordingly, course creators should try to limit their file size to 80 MB.
- OUTSTANDING, May 28, 2013: Grader app for iPad does not currently work with our D2L system. Users can log in to Marquette's D2L site with the app and are left with a small window that they can use to browse the site, but Dropbox items do not sync with the Grader app. We have an open request with D2L to try and resolve this issue.
- OUTSTANDING, May 17, 2013: Narrated Powerpoint files do not work properly via the in-line document viewer. Students will be able to access the files and see all of the slides in their web browser but they will not hear the audio. The workaround for this is to click the "Download" button at the bottom of the page where they view the file and open it in Powerpoint. The audio will play correctly in Powerpoint.