- I am a student and I don't have an e-mail account at Marquette. How do I get one?
- I am a new employee. How do I get my e-mail account?
- I already have a personal e-mail account. Why do I need eMarq?
- Can I use an e-mail program (Outlook, Eudora, etc.) to access eMarq?
- What Web browser can I use with eMarq?
- How much space do I get on eMarq?
- For faculty and staff only: What if my mail-box size exceeds 3 gigabytes?
- What will my e-mail address be in eMarq?
- What is the difference between my e-mail address and my username?
- How do I send an e-mail to multiple recipients?
- Can I change my Marquette e-mail address?
- How do I change my eMarq password?
- Can I forward my eMarq e-mail to another e-mail account?
- I've forgotten my e-mail account username and password. How do I find out what they are?
- How can I set up an automatic reply for my e-mail account?
- Who do I contact for help with eMarq?
- Why is OWA grouping my messages?
- How do I view messages in Conversation view in OWA?
- I am a student and I don't have an e-mail account at Marquette. How do I get one? (Top)
New students or transfer students receive a letter in the U.S. mail with details about eMarq e-mail address, username and password.
- I am a new Marquette employee. How do I get my Marquette e-mail account? (Top)
This is an automatic process. Once you are entered into the HR system the process automatically generates an e-mail account. Click here for more information.
- I already have a personal e-mail account. Why do I need eMarq? (Top)
While many students have personal e-mail addresses, some of these addresses change over the course of study at Marquette, making them difficult to track. Your Marquette e-mail address stays the same -- short of a legal name change. Stable e-mail addresses ensure that messages from faculty as well as important university announcements reach students. eMarq will serve as an official means of communication for the university community.
- Can I use an e-mail program (Outlook, Eudora, etc.) to access eMarq? (Top)
You can access eMarq e-mail with any of the following e-mail programs:
What Web browser can I use with eMarq? (Top)
- Outlook 2007 or Outlook 2010 for Windows
- Outlook Web Access (OWA) via a Web browser
- Entourage 2008 EWS or Outlook 2011 for Macintosh
In order to access all features and functionality of the eMarq system (i.e. contacts, calendar, notes, tasks), IT Services recommends you use one of the Outlook programs listed above.
Microsoft Exchange Server 2010 supports the following browsers.
On a computer running Windows XP, Windows Server 2003, Windows Server 2008, Windows Vista, or Windows 7, you can use:
- Internet Explorer 7 and later versions
- Firefox 3.0.1 and later versions
- Chrome and later versions
On a computer running Mac OS X, you can use:
- Safari 3.1 and later versions
- Firefox 3.0.1 and later version
On a computer running Linux, you can use:
- Firefox 3.0.1 and later versions
Learn more about supported browsers
How much space do I get on eMarq?(Top)
Students are allocated 1 gigabyte (GB) of storage on eMarq. A warning message will be sent when a student's account reaches 95% capacity. Faculty and staff are allocated 3 GB. A warning message will be sent when the account reaches 2.9 GB. Attachment size has been increased to 35 megabytes (MB).
For faculty and staff only: What if my mail-box size exceeds 3 gigabytes? (Top)
You will need to create personal folders on your local hard drive. You will be responsible for backing these up to a USB drive or optical media. PSTs will no longer be saved on the server. Learn about managing your quota. Download Instructions for Outlook 2010 (PDF) and refer to #9 in this document, Manage Folder Size.
What will my e-mail address be in eMarq? (Top)
Marquette e-mail addresses follow the format email@example.com. For example, under Marquette's e-mail addressing scheme John Smith's e-mail address will be firstname.lastname@example.org
If you and another Marquette student or employee have the same first and last names, IT Services will use your middle initial to provide unique addresses. For example, John J. Smith and John A. Smith's e-mail addresses would be email@example.com and firstname.lastname@example.org
What is the difference between my e-mail address and my username? (Top)
Your e-mail address is what people use to send e-mail messages to you. Your username (example: 23d4smithj) is a unique identifier that will enable you to login to eMarq and access your e-mail messages and calendar entries. Your username, coupled with your password (which should be kept secret) provide an additional level of security so that someone else cannot access your eMarq account.
How do I send an e-mail to multiple recipients? (Top)
When sending messages to multiple recipients, you must use a semicolon (not a comma) to separate the recipients.
Can I change my Marquette e-mail address? (Top)
Marquette does not allow students to choose e-mail aliases or "vanity addresses." Student e-mail addresses are based on the first and last name provided on the application for admission.
If your legal name changes while you are a student (e.g. marriage, adoption), please visit the Office of the Registrar (Marquette Central, Zilber Hall) to process your name change. Once the name change is reflected in CheckMarq, please contact the IT Services Help Desk to request to have your e-mail address changed to reflect your new name.
Faculty and staff e-mail addresses are based on the first and last name from the employment application. For legal name changes, please make sure Human Resources and the Office of the Registrar has your name change before requesting a new e-mail address. (Note: Faculty and staff should visit the Office of the Registrar for name changes in CheckMarq. IT Services relies on the name in CheckMarq to verify an email address name change.)
How do I change my eMarq password? (Top)
If you know your current password, change your password in Outlook Web App.
If you forgot it and have registred your security answers, you can reset your password.
Can I forward my eMarq e-mail to another e-mail account? (Top)
Yes! Learn how to set a forward or remove a forward.
I've forgotten my e-mail account username and password. How do I find out what they are? (Top)
If you forgot your username and password, call the IT Services Help Desk at (414) 288-7799.
How can I set up an automatic reply for my e-mail account? (Top)
See "Options" in the online help for eMarq's Outlook Web Access. Read the section entitled "Out of Office Assistant."
Who do I contact for help with eMarq? (Top)
Please call the IT Services Help Desk at (414) 288-7799, or e-mail email@example.com
Why is OWA grouping my messages?
OWA 2010 provides the same conversation view and experience as Outlook 2010: by default, messages are displayed in threads so that all the messages on a particular topic are grouped. No more searching for a previous message to check what the response is referring to. When a new message in a thread comes in, the whole thread gets moved chronologically to the date/time of the new message. Conversation view has its benefits and drawbacks, but if you don’t like it, you can turn it off. Just click Arrange by, scroll down to conversations, and deselect Conversation.
How do I view messages in Conversation view in OWA? (Top)
Click on the arrow to show messages in a thread, as shown below:
If you have any questions, please call the IT Services Help Desk at (414) 288-7799, or e-mail firstname.lastname@example.org.