eMarq Frequently Asked Questions

I am a student and I don't have an e-mail account at Marquette. How do I get one?
I am a new employee. How do I get my e-mail account?
I already have a personal e-mail account. Why do I need eMarq?
Can I use an e-mail program (Outlook, Eudora, etc.) to access eMarq?
What Web browser can I use with eMarq?
How much space do I get on eMarq?
What will my e-mail address be in eMarq?
What is the difference between my e-mail address and my username?
How do I send an e-mail to multiple recipients?
Can I change my Marquette e-mail address?
How do I change my eMarq password?
Can I forward my eMarq e-mail to another e-mail account?
I've forgotten my e-mail account username and/or password. How do I find out what they are?
How can I set up an automatic reply for my e-mail account?
Who do I contact for help with eMarq?

I am a student and I don't have an e-mail account at Marquette. How do I get one?
New students or transfer students receive a letter in the U.S. mail with details about eMarq e-mail address, username and password.
I am a new Marquette employee. How do I get my Marquette e-mail account?
This is an automatic process. Once you are entered into the HR system the process automatically generates an e-mail account. Click here for more information.
I already have a personal e-mail account. Why do I need eMarq?
While many students have personal e-mail addresses, some of these addresses change over the course of study at Marquette, making them difficult to track. Your Marquette e-mail address stays the same -- short of a legal name change. Stable e-mail addresses ensure that messages from faculty as well as important university announcements reach students. eMarq will serve as an official means of communication for the university community.
Can I use an e-mail program (Outlook, Eudora, etc.) to access eMarq?
You can access eMarq e-mail with any of the following e-mail programs:
      * Outlook 2007 or 2003 for Windows
      * Outlook Web Access (OWA) via aWeb browser
      * Entourage for Macintosh

In order to access all features and functionality of the eMarq system (i.e. contacts, calendar, notes, tasks), IT Services recommends you use one of the Outlook programs listed above.
What Web browser can I use with eMarq?
To take advantage of various features in eMarq's Outlook Web Access, Internet Explorer 6.0 or higher is recommended. However, you can still access eMarq mail using other browsers, but you will not get all of the functionality. See a comparison of features available for Internet Explorer 6 and 7 versus other browsers.
How much space do I get on eMarq?
Students are allocated 50 megabytes of storage on eMarq. A warning message will be sent when a student's account reaches 40 megabytes. Faculty and staff are allocated 100 megabytes. A warning message will be sent when the account reaches 90 megabytes.
What will my e-mail address be in eMarq?
Marquette e-mail addresses follow the format firstname.lastname@marquette.edu. For example, under Marquette's e-mail addressing scheme John Smith's e-mail address will be john.smith@marquette.edu

If you and another Marquette student or employee have the same first and last names, IT Services will use your middle initial to provide unique addresses. For example, John J. Smith and John A. Smith's e-mail addresses would be john.j.smith@marquette.edu and john.a.smith@marquette.edu
What is the difference between my e-mail address and my username?
Your e-mail address is what people use to send e-mail messages to you. Your username (example: 23d4smithj) is a unique identifier that will enable you to login to eMarq and access your e-mail messages and calendar entries. Your username, coupled with your password (which should be kept secret) provide an additional level of security so that someone else cannot access your eMarq account.
How do I send an e-mail to multiple recipients?
When sending messages to multiple recipients, you must use a semicolon (not a comma) to separate the recipients.
Can I change my Marquette e-mail address?
Marquette does not allow students to choose e-mail aliases or "vanity addresses." Student e-mail addresses are based on the first and last name provided on the application for admission.

If your legal name changes while you are a student (e.g. marriage, adoption), please visit the Office of the Registrar in Marquette Hall to process your name change. Once the name change is reflected in CheckMarq, please visit IT Services in Cudahy Hall, Room 293 to complete a request to have your e-mail address changed to reflect your new name.

Faculty and staff e-mail addresses are based on the first and last name from the employment application. For legal name changes, please make sure Human Resources and the Office of the Registrar has your name change before requesting a new e-mail address. (Note: Faculty and staff should visit the Office of the Registrar for name changes in CheckMarq. IT Services relies on the name in CheckMarq to verify an email address name change.)
How do I change my eMarq password?
eMarq passwords must be changed at least every 180 days. Click here to see how to change your password.
Can I forward my eMarq e-mail to another e-mail account?
Yes! If you set a forward, however, e-mail will not be delivered to your eMarq account. It will only be delivered to your forwarding address. Click here to see how to set a forward or remove a forward.
I've forgotten my e-mail account username or password. How do I find out what they are?
If you forgot your username or password, call the IT Services Help Desk at (414) 288-7799.
How can I set up an automatic reply for my e-mail account?
See "Options" in the online help for eMarq's Outlook Web Access. Read the section entitled "Out of Office Assistant."
Who do I contact for help with eMarq?
Please call the IT Services Help Desk at (414) 288-7799, or e-mail helpdesk@marquette.edu

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