Voice mail from phone lines that are shared by multiple users will be sent to a single e-mail address. The primary designate can give access to other users. People who have been granted access to a shared mailbox can open the the shared account by using Outlook, Entourage 2008, or Outlook Web App (OWA)

How to Access a Shared Mailbox IF YOU HAVE BEEN GRANTED ACCESS to that mailbox:

How to Share your mailbox if you are the Mailbox Owner

Use Outlook 2010 to access a Shared Mailbox

Use Outlook 2011 for Mac to access a Shared Mailbox

Use Outlook Web App (OWA) to access a Shared Mailbox

Reset your PIN for a shared mailbox for voice mail

How to Share your mailbox using Outlook 2010 if you are the Mailbox Owner

Click Permissions
Select a Permission level for the user

How to Share your mailbox using Outlook 2011 for Mac if you are the Mailbox Owner

Open Outlook, Ctrl-click or right-click the Inbox > Sharing Permissions.

Right-click Inbox > Sharing Permissions

The Folder Properties: Inbox window will open.

Select the Permission Level. Click OK.

Learn more about Voice Mail.

If you have further questions, please contact the IT Services Help Desk.

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