Voice mail from phone lines that are shared by multiple users will be sent to a single e-mail address. The primary designate can give access to other users. People who have been granted access to a shared mailbox can open the the shared account by using Outlook, Entourage 2008, Outlook Web Access (OWA) or Outlook Web Access (OWA) Light.
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How to Access a Shared Mailbox IF YOU HAVE BEEN GRANTED ACCESS to that mailbox:
- Reset your PIN for a shared mailbox for voice mail
- How to Share your mailbox if you are the Mailbox Owner - Outlook 2007 (PDF)
- How to Share your mailbox if you are the Mailbox Owner - Entourage 2008 (PDF)
Use Outlook 2007
- After you've been given security access to the Inbox folder, open Outlook using your personal credentials.
- Click on File > Open > Other User's Folder…
- Enter a username in the Name:… text box or choose an account from the Global Address List by clicking on Name:....
- Click on the arrow to select a Folder type. Select Inbox and click OK.
Please note: you will only have access to the Inbox. No additional folders will be accessible.
Use Entourage 2008
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After you've been given security access to the Inbox folder, open Entourage using your personal credentials.
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Click on File > Open > Other User's Folder…
- Enter a username in the User: box and click OK. Select the appropriate user from the list that appears.
- Select Inbox and click OK.
Please note: you will only have access to the Inbox. No additional folders will be accessible.
Use Outlook Web Access (OWA)
- Open Internet Explorer and enter the following URL: http://emarq.marquette.edu
- Log into your personal mailbox in the no
rmal manner. - Click on the down arrow next to your display name in the upper right corner of the web browser frame.
- Enter the username for the shared mailbox.
- The shared mailbox will open in a second browser window and can then be used just as you would use your personal account.
Use Outlook Web Access (OWA) Light
(i.e. Safari for Mac users or FireFox)
- Open your Web browser and enter the following URL:
https://emarq.marquette.edu/owa/sharedmailboxname@marquette.edu where "sharedmailboxname" is the account name for the secondary account. - Enter your username and password.
- You will be placed in the Inbox for the shared mailbox.
Reset your PIN for a shared mailbox for voice mail
- Open your Web browser and enter the following URL:
https://emarq.marquette.edu/owa/sharedmailboxname@marquette.edu where "sharedmailboxname" is the account name for your voice mail account. - Enter your username and password.
- You will be placed in the Inbox for the shared mailbox.
- Click Options > Voice Mail > Reset Voice Mail PIN.
- Click OK when a window opens asking if you want to reset your voice mail PIN.
- A temporary PIN will be generated and the new number will be sent to your shared Inbox. When you check your voice mail on the phone, you will be required to set a new PIN.
If you have further questions, please contact the Help Desk at 414-288-7799.
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