iOS Mail app

These instructions are for iOS devices — iPhone, iPad or iPod Touch — running iOS 10, but older versions of iOS may work as well.

Does your iOS device have a network connection?

Make sure you have an active network connection by browsing the web with the Safari app. If you are on campus and using MU_Wireless, Safari will prompt you to enter your Marquette username and password. Please do so to establish a wireless connection. If Safari can browse web pages, you have a network connection and you may continue.

Delete your Marquette account from iOS

  1. Locate your Settings icon and tap it.

    iOS settings

  2. Scroll down and tap Mail (or Mail, Contacts, Calendars for older versions of iOS).

  3. Tap Accounts. (Older versions of iOS can skip this step.)

  4. The Accounts screen appears. (For older versions of iOS, this screen is called Mail, Contacts, Calendars.) Identify the account you use for Marquette email and tap it.

    If you do not see a Marquette email account here, you have not used Marquette email with the Mail app. Skip to the next section, "Set up your Office 365 Mail account."

  5. At the bottom of the screen, tap Delete Account.

  6. If you are prompted with "Are you sure you want to continue?" tap Delete, Delete Account or Delete from My iPhone. This deletion will not remove messages, calendar entries or contacts from your Marquette email account.

  7. Wait briefly for your account to delete. You will return to the Accounts screen.

Set up your Office 365 Mail account

  1. You are still at the Accounts screen. (For older versions of iOS, this screen is called Mail, Contacts, Calendars.) Tap Add Account.

  2. Tap Exchange. Wait for the device to respond.

  3. Enter your email address as firstname.lastname@marquette.edu (example: jane.smith@marquette.edu)

    Make sure your email address ends in @marquette.edu (and not @mu.edu).

  4. For password, enter your Marquette password.

  5. For description: If you want, you may change the description to "Marquette" or "MU."

  6. In the upper right, tap Next. Your iPhone, iPad or iPod Touch will attempt to verify Exchange account information.

    If you are prompted for details about the Server, Domain, Username and Password, you did not successfully connect and you may have a typo. In the upper left, tap Cancel and try re-entering your information. Also, note that the system will allow three login attempts. After three unsuccessful attempts, your account is locked out from access for 15 minutes.

  7. If you entered your information correctly, you will be prompted to select which items you want to access from your iOS device: Mail, Contacts, Calendars, Reminders and Notes. Make sure Mail is chosen then select any others as you like.

  8. In the upper right, tap Save.

  9. Your Marquette account will appear listed. If you want to increase the amount of mail on your device, tap your Marquette account by name to reveal the "Mail Days to Sync" option. Choose an option (e.g., 1 week, 2 weeks, 1 month).

  10. Press the home button — the single button at the base of your iPhone, iPad, or iPod Touch.

  11. Tap the Mail icon and navigate to your Marquette mailbox to check your Inbox.

    Mail app icon

    Note: Your recent Marquette email will sync. If you have not received any email recently, no messages will appear in your Inbox. Try sending an email to yourself to have a message in your Inbox.

  12. You're done!

Questions?

Please contact the IT Services Help Desk for questions about email account setup on Office 365.

Back to Switching Office 365 Mail and Calendar

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