PrintWise FAQ

1. Why PrintWise?

PrintWise is Marquette's effort to promote responsible printing and to conserve resources by controlling laser-printing abuse, waste and rising costs.
Alternatives to PrintWise:

Save your documents to a disk or USB key drive and print out at home.

E-mail yourself the document and print out at home.

Use 'print preview' or 'make it fit' function before printing out.

2. How am I charged for printing?

Each registered student receives a $21.00 allocation (300 black and white pages at .07 per page), called the PrintWise account, on his/her MarquetteCard. This allocation is provided each academic year and will be reset on the first day of each new academic year. Unused allocations do not carry over from each academic year and are non-transferable to other cardholders. Additional allocations may be provided to cardholders by individual colleges based upon college major and/or program requirements.
If an allocation is depleted, printing costs will be deducted from cardholder's MarquetteCASH account. Additional funds can be added to the MarquetteCASH account at various locations across campus and on-line. Visit MarquetteCard.com for additional information.

3. Who can use PrintWise?

Students will receive a free $21.00 allocation in their PrintWise account. The allocation is equal to 300 black and white pages at seven cents a page. PrintWise accounts can be used for color printing.
Faculty who use PrintWise locations for research may request a PrintWise account by completing the on-line form located here. Requests will be processed within 72 hours.

Administrators/staff should use their office resources for business-related laser printing.

Visitors to the university wishing to print via PrintWise can purchase a courtesy card at any Value Transfer Station.

Value Transfer Stations are located in:

AMU

Cudahy Hall

Law Library

Raynor Library

Memorial Library

Courtesy Cards can be used to pay for laser printing and photocopying and also to make purchases on campus from any location that accept MarquetteCASH account.

For additional information, please contact the MarquetteCard Office at 288-CARD (2273) or visit MarquetteCard.com

4. How can I get a refund?

If your PrintWise output is significantly smudged, faded, streaked, spotty or creased, you can request a refund. Complete a refund request slip available at sites using PrintWise. Attach the entire bad print job and submit it to the lab, library or residence hall staff. Refunds will be reviewed and processed within 7-10 days. If your refund is approved, MarquetteCard Services will credit your PrintWise or MarquetteCASH account. If your refund is denied, a representative from the Card Office will contact you and explain why.
User errors, such as typos or printing the wrong document, will not be refunded. To prevent printing a blank sheet as the final page, be sure to preview your document before printing. Then, ask for a page range that excludes a blank final page.

If there is a printer jam while your job is printing, do not turn the printer off. The printer will re-print your job once the jam has been cleared. PrintWise will not charge you for the lost page or pages.

5. Where are PrintWise workstations located?

Click here to find out.

6. Where can I get help with or more information on PrintWise?

For questions about PrintWise, send email to printwise@marquette.edu.

7. How can I apply for a PrintWise account to use for faculty research?

Complete the Allocation Request form.

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