Frequently Asked Questions

For all SharePoint site users:

  1. What is SharePoint?
  2. How do I get a SharePoint site?
  3. I am a student. How do I get a SharePoint 2013 site?
  4. What Internet browsers are supported?
  5. How do I access SharePoint 2013?
  6. How do I log into my SharePoint 2013 site?
  7. What if I need help using SharePoint 2013?
  8. What is checkout and how do I see who has a document checked out?
  9. Using SharePoint 2013, how do I check a document in after I have checked it out?
  10. Using SharePoint 2013, why is a new document that I uploaded to a document library that has checkout enabled not visible to other users?
  11. How do I view all site content in the new SharePoint 2013 environment?

For site owners:

  1. How do I check that incoming e-mail is enabled in a SharePoint 2013 document library?
  2. How do I check the alerts on my SharePoint 2013 site?
  3. How do I check permissions on a SharePoint 2013 site?
  4. What do I need to know about setting up subsites with different permissions on a SharePoint 2013 site?
  5. How do I check the members of a group on a SharePoint 2013 site?
  6. If I delete a web part on a page, does that delete the content in the web part?
  7. I have just created a new subsite. I did not click the More Options button. Permissions for this subsite were inherited from the parent site. SharePoint 2013 did not automatically create groups for this subsite. How do I add people to groups specifically for this subsite?
  8. What is the recommendation for requiring versioning and checkout for a SharePoint 2013 document library?
  9. What if I need people outside of Marquette to be added to my SharePoint 2013 site?
  10. How do I edit web parts on a SharePoint 2013 page?

For all SharePoint 2013 site users:

  1. What is SharePoint?
    SharePoint is a web-based collaboration system that allows you to share information about a specific project, meeting and/or documents with other members of your department, project team, or other organizational structure, either on campus or off.
  2. How do I get a SharePoint site?
    Click here to request a SharePoint consultation. This request will go to the Help Desk and an IT Services Technical Support Specialist will contact you to schedule a SharePoint consultation.
  3. I am a student. How do I get a SharePoint site?
    An officer of a Marquette University sanctioned student organization should complete the SharePoint consultation request form. All other students need a faculty or staff sponsor to complete the request form on their behalf.
  4. What Internet browsers are supported?
    SharePoint 2013 works best with Internet Explorer (version 8 or higher) or the latest version of Google Chrome, Mozilla Firefox or Apple Safari. Viewing SharePoint 2013 on a smart phone or other mobile device has been optimized. Learn more about SharePoint 2013 browser support.
  5. How do I access SharePoint 2013?

    Use https://sp.mu.edu/ to access SharePoint 2013. Click Sign In in the upper right corner of this window. Signing in will allow you to use Search to find SharePoint 2013 sites and documents you are authorized to access.



    Click Sign In.








    After logging in, you can enter search terms and the sites that you have access to will show up.


    Enter your search term and press enter or click the magnifying glass.
  6. How do I log into my SharePoint 2013 site?

    When accessing SharePoint 2013, you may be prompted as follows to enter your username and password:

    If you are using Internet Explorer:

    Enter marqnet\username and your eMarq password.

    Enter marqnet\ before your username

    If you are using Chrome, Firefox, or Safari, simply enter your username and password.

    Log-in information is encrypted.
  7. What if I need help using SharePoint 2013?
    Download Instructions for SharePoint 2013. The SharePoint 2013 site administrator determines permission levels which may limit your ability to carry out some of the instructions in this document. You can access SharePoint 2013 Help at microsoft.com. Also, attend training provided through the GROW with Marquette class offerings.

  8. What is checkout and how do I see who has a document checked out?
    Checkout informs users if a document is being edited by another user. Also, if you hover over the type icon (Word, Excel, PowerPoint) with your mouse, you can see who is editing it and contact them and ask them to check it in.

    Hover over a document to see who it's checked out to.

  9. Using SharePoint 2013, how do I check a document in after I have checked it out?
    Click ... beside the document name, then ... at the bottom of the window that opens, then click Check In.

    Click ... right of document title then click ... then check in.

  10. Using SharePoint 2013, why is a new document that I uploaded to a document library that has checkout enabled not visible to other users?
    If you upload or create a new document in a SharePoint 2013 library where checkout is enabled, other users will not be able to view this document until you check it in after creating it in the library.
  11. How do I view all site content in the new SharePoint 2013 environment?
    Click Site Contents at the bottom left of the quick launch.
    Sites and subsites, document libraries and Lists (Calendars, Contact Lists, Wikis) are listed here for easy navigation.

    Click Site Contents bottom left.

For Site Owners:

  1. How do I check that incoming email is enabled in a SharePoint 2013 document library?
    • Navigate to the document library. Click the Library tab > Library Settings
    • Click Incoming e-mail settings (under Communications)
      Verify the library is configured with the same e-mail address that you used in SharePoint 2013.
  2. How do I check the alerts on my SharePoint 2013 site?
    • To manage alerts for users on your site:
      Click the Gear icon > Site Settings > User Alerts (Under Site Administration.) Click the pull-down to display alerts for another user. Select the user, check the alert.
  3. How do I check permissions on a SharePoint 2013 site?
    • To check permissions for a site.
      Navigate to the site.
      Click the Gear icon> Site settings > Site Permissions.
    • To check permissions for a document library
      Navigate to the Document Library > Library tab > Library Permissions.
    • To check permissions for a folder or document
      Click ... (to the right of the document name) > Share.
    • To check permissions for a calendar or other list
      Navigate to the calendar, announcements, contact list, wiki, discussion or survey
      Click the Calendar tab (or the List tab) > List settings > Permissions for this list (under Permissions and Management.)
  4. What do I need to know about setting up subsites with different permissions on a SharePoint 2013 site?
    When you create a new site and select More Options a window opens where you can select Use Unique Permissions and then click Create.

    Check Use Unique Permissions

    SharePoint 2013 will then give you the option of adding people to Visitors, Members and Owners groups for this new site.

    SharePoint 2013, by default, will select “Create a new group” for the Visitors, Members and Owners groups.
    If you add a user to a new group, you are not adding them to the equivalent group of the parent site.
  5. How do I check the members of a group?
    Click the Gear icon> Site Settings > Site Permissions. Click the group you want to check. Group members will be listed.
  6. If I delete a web part on a page, does that delete the content in the web part?
    No, if you delete the web part by clicking the Page tab > Edit Page, then click the drop down arrow of the web part and click Delete, the shared documents library, calendar or contact list will not be deleted in this way - it will only be removed from the web page. You may choose to add it as a web part again.

    To add a web part, navigate to the site. Click the Page tab > Edit Page> Add a Web part and click on the web part you want to add, for example, Shared Documents.
  7. I have just created a new subsite. Permissions for this subsite were inherited from the parent site. SharePoint 2013 did not automatically create groups for this subsite. How do I add people to groups specifically for this subsite?
    First, you need to create the groups. To create a new group, click the Gear icon > Site Settings >Site Permissions > Create Group and choose the permission level assigned to members of this group on the site.
  8. What is the recommendation for requiring versioning and checkout for a SharePoint 2013 document library?
    It is recommended that the site owner requires versioning and checkout for a document library. Versioning allows users to revert to previous versions of a document and keeps track of changes that are made.
    Documents cannot be edited in the browser if check out is enabled for the document library.The site owner can override checkout by clicking the down arrow beside a document name and clicking Discard Check Out.
  9. What if I need people outside of Marquette to be added to my SharePoint 2013 web site?
    If there are people who are not Marquette University faculty, staff or students, and you are using a SharePoint 2013 site, contact the IT Services Help Desk.
  10. How do I edit web parts on a SharePoint 2013 page?
    Navigate to the page. Select the PAGE tab > Edit.
    Here you can insert, minimize, delete, and edit Web Parts. The Document Web Parts menu is on the dropdown arrow (right).


    Select the down arrow right.

    If you are using Internet Explorer and do not see the drop down arrow to edit web parts, you may need to fix site display problems with Compatibility View.

For further information, contact the IT Services Help Desk.

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