Follow these instructions to install the GlobalProtect VPN app on your Mac computer.

  1. Go to https://vpn.marquette.edu/
  2. On the first page, enter your Marquette username (e.g., eagleg — and not email address or name) and password.

    GlobalProtect VPN Instructions (Mac) Screenshot 001

  3. If you are registered with Duo multifactor authentication with IT Services, you will receive an automated phone call or see the app prompt below on your mobile device (iOS is shown). If using the app, tap Approve. If a phone call, press 1 to approve.

    GlobalProtect VPN Instructions (Mac) Screenshot 012

    Note: If you are not registered with IT Services for Duo multifactor authentication, refer to Duo registration documentation in order to do so.

  4. Once you log in, download options will appear. Choose Download Mac 32/64 bit GlobalProtect agent.

    GlobalProtect VPN Instructions (Mac) Screenshot 002

  5. Once the file has been downloaded, double click the package.

    GlobalProtect VPN Instructions (Mac) Screenshot 003

  6. The Installer will open. Click Continue.

    GlobalProtect VPN Instructions (Mac) Screenshot 004

  7. On the screen, choose the location you would like to install the software, then click Continue.

    GlobalProtect VPN Instructions (Mac) Screenshot 005

  8. For installation select the checkbox for GlobalProtect.

    GlobalProtect VPN Instructions (Mac) Screenshot 006

  9. Confirm the location you have chosen, and click Install.

    GlobalProtect VPN Instructions (Mac) Screenshot 007

  10. Your Mac will ask for administrative privileges at this point. Enter your credentials in the prompt and click Install Software.

    GlobalProtect VPN Instructions (Mac) Screenshot 008

  11. Installation is complete. Select Close.

    GlobalProtect VPN Instructions (Mac) Screenshot 009

  12. The GlobalProtect panel will open, and it will prompt you for a portal. In this field, type vpn.marquette.edu, then Connect.

    GlobalProtect VPN Instructions (Mac) Screenshot 010

  13. You will receive a prompt for your Marquette username username (e.g., eagleg — and not email address) and password. Enter your credentials and click Connect.

    GlobalProtect VPN Instructions (Mac) Screenshot 011

  14. If you are registered with Duo multifactor authentication with IT Services, you will receive an automated phone call or see the app prompt below on your mobile device (iOS is shown). If using the app, tap Approve. If a phone call, press 1 to approve. You are now connected to Marquette VPN.

    GlobalProtect VPN Instructions (Mac) Screenshot 012

    Note: If you are not registered with IT Services for Duo multifactor authentication, refer to Duo registration documentation in order to do so.

  15. For subsequent use of GlobalProtect, click the globe icon in the macOS menu bar and select Connect. There is no need to return to the installation website to use VPN unless you need to reinstall software.

    Note: If you go your Applications folder and double-click the GlobalProtect application, it will take you to the macOS Finder. There is no separate application for GlobalProtect. Use the globe icon in your menu bar.

    GlobalProtect VPN Instructions (Mac) Screenshot 011

For more Marquette VPN help, contact the IT Services Help Desk.


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