Time Warner Road Runner for Marquette Faculty and Staff
Marquette University's Office of Residence Life has negotiated an employee discount for Time Warner Cable high-speed Internet. Note: This $32 per month discount is just for Time Warner Road Runner Internet access, not for cable TV service.
| Q: | What is Road Runner? |
| A: | Road Runner is the high-speed online service delivered over Time Warner Cable's lines. For more information about Road Runner, visit the Road Runner Help site. |
| Q: | How do I sign up? |
| A: | Complete the Road Runner Subscription Application form and submit it to the Office of Residence Life. The charges will be deducted from your payroll account. |
| Q: | Who do I call if I need help? |
| A: |
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| Q: | Is there a package available to purchase Road Runner and cable TV services through payroll deduction? |
| A: | No, this is not available. |
| Q: | I already have Road Runner at home. Can I switch? |
| A: | Yes. Just indicate that you are a current Road Runner subscriber on the Road Runner Subscription Application form. |
| Q: | I already have cable. Can I install Road Runner myself? |
| A: | Yes. Self-install kits are available. Submit the Road Runner Subscription Application form to the Office of Residence Life. Once your subscription has been processed by Time Warner, you can pick up a self-install kit at any Time Warner location. |
| Q: | I would like to connect more than one computer at my home. Is this possible? |
| A: | Yes. You can have up to five computers networked to a Road Runner modem. See Road Runner's FAQ for further details. |
| Q: | Do I have to have cable from Time Warner to get Road Runner? |
| A: | No. You can purchase Road Runner service without any cable service. If you currently have cable from Time Warner or plan to get it, that bill will be sent from Time Warner and all questions and concerns will be handled by them. |
| Q: | Is Road Runner available where I live? |
| A: | Check out the Roadrunner Availability page on Time Warner's web site. |
| Q: | So I fill out the form and send it in. Then what? |
| A: | Time Warner will contact you to schedule the installation. Installation is included in the monthly cost, as is the cable modem rental. |
| Q: | How do I connect my computer to Road Runner? |
| A: | You will need a network card, which is a common feature on most newer computers. If you do not have one you can visit any area computer or electronics store and purchase one. Just let the salesperson know that you are getting Road Runner service and need to buy a network card.
You can also purchase a network card from Time Warner when they come to install Road Runner. |
| Q: | What should I do if I'm moving or transferring my account to a new name? |
| A: | Complete the Transfer of Service form and submit it to the Office of Residence Life. |
| Q: | If I didn't sign up at Benefit Information Day, can I sign up now? |
| A: | Yes! You can sign up for Road Runner service anytime. Just print the subscription form, complete and sign it, and send it to the Office of Residence Life. When you sign up, you agree to keep the service for one year. If you experience a significant life event (marriage, birth of child, adoption, death, divorce, etc.) you may be able to cancel your Road Runner service. |
| Q: | Will subscribers have access to electronic resources restricted to campus? |
| A: | Yes. With the use of Marquette VPN (Virtual Private Network) client Marquette University Road Runner subscribers will be able to access electronic resources restricted to on-campus use. |
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