Recent Technology Improvements and Updates

Voice Mail with Unified Communications

Most employees have been switched to the Unified Communications voicemail system. We appreciate the enthusiasm shown by all in embracing this change.
If you have already been switched, follow these steps to forward a voicemail message:

Press the VM button on the phone, say "Voice Mail" or press 1.

• After listening to the message say "Forward", or press 6.
• To forward a voicemail message that you open in Outlook, you must resend it so that it is delivered to the recipient as a voicemail message and not an e-mail message.
  
  

Learn more about Voicemail with Unified Communications.

Vista: A new user interface

All new Windows computers run the Vista operating system. Check below for training opportunities, and visit the Vista web site for information on features and a Quick Reference Guide.

Computer Replacement Program

Remember to get your orders in early. All new Windows computers are being ordered with the Vista operating system. If you have any questions or concerns about currently installed applications working with Vista, please contact the IT Services Help Desk or your Technology Support Staff.

CheckMarq

CheckMarq was upgraded on July 28, 2008. The enhanced system provides improved functionality for students, faculty and advisors.

PrintWise

PrintWise printers have been replaced with new Canon equipment. Free scanning is now available and students can use their PrintWise allocation to copy from the machines as well. The price for duplex printing has been reduced (.05/black and white page and .40/color page). Printers can be found in 47 locations across campus. Students need to download the new print driver to use the new machines from their computers. Visit the PrintWise web site for more information.

Phishing: Don't take the bait!

Phishing is a type of e-mail scam with the intent of capturing personal information such as Social Security numbers, account numbers and passwords. Some Marquette users have been victim to a phishing scam. Don't respond to unsolicited e-mails requesting personal information like a password, social security number, or financial information. IT Services will never ask you to disclose personal information via an e-mail response. If uncertain about the legitimacy of an e-mail, contact the Help Desk by e-mail helpdesk@marquette.edu or by phone 414-288-7799. Learn more about Safe Computing.

IT Services Training

IT Services will be offering the following GROW classes in the Fall:

• Contribute
• Outlook tips and tricks and Voice Mail
• Entourage tips and tricks and Voice Mail
• SharePoint Introduction
• SharePoint Administration
• Computer Security
• Outlook 2007: E-mail Merge for Group Announcements
• Access
• Vista
  
  

Sign up for a class through the HR GROW program. Please e-mail helpdesk@marquette.edu to request Technology training that we do not currently offer.

Automatically back up your files to the Server

Did you know that faculty and staff who use Windows PCs can automatically back up their documents to a protected location? Submit a help desk request or call the Help Desk for more information 288-7799.

Guest Accounts for Visitors to MU

Visitors to the Marquette campus are able to receive their own “Guest Account” for accessing the Internet. These accounts are available via the Help Desk or at the Raynor Library. Please do not allow guests to log on using your username, and of course, do not share your password.

Office Communicator

Microsoft Office Communicator is a software application that comes as part of the MU campus agreement for Microsoft. It allows you to use instant messaging (IM) to chat online with other faculty and staff who have it installed.

Learn more about Office Communicator.

Access Shared Documents on a SharePoint site

There is an easy way to get to your documents on SharePoint. Access them directly from Office applications or if you use the Vista operating system, create folders on your desktop and drag and drop items into those folders. View the online instructions for easy access to SharePoint documents using XP or Vista.

Try some of our favorite resources online

EDUCAUSE provides information and resources concerning trends in IT that affect higher education and society. This non-profit organization promotes "the intelligent use of information technology." The Educause Annual conference allows attendees to network and learn with others who use, manage, or lead information technology in higher education.

Kathy Lang, CIO of Technology, and Chief Larry Rickard, Director of Public Safety, recently presented at the annual conference. EDUCAUSE Review is a magazine for the higher education IT community.

Crabby Office Lady tips for Microsoft Office with “a dash of humor and a pinch of crabbiness” explore ways to get the most out of Microsoft Office. Browse articles, access training courses, watch video demos and e-mail her directly with questions.

Staff News

Congratulations to Michael “Mikey” Vasudevan on being selected as the IT Services Employee of the Quarter for the third quarter. Michael is a Technical Services Analyst in Support Services and has a major support role in managing desktop images, desktop applications, desktop updates and desktop application/OS version control. Michael is willing to help any department at any time resolve application, image and OS issues. His diligence often takes him into late evening and weekends and his commitment to customer service is greatly appreciated.

Quentin Hart-Slater won the IT Employee of the Quarter award in September 2008. Quentin led the applications team that updated CheckMarq.

Kathy Lang recently received the 2008 Midmarket IT Leadership Award from CIO Decisions.

Matthew Schueller was appointed Project Manager in September. Matt comes to Marquette from Charter Steel located in Saukville.

Contact Us, we’re here to help.
Last Updated 10/29/08.