What is Unified Communications (UC)?
UC is the convergence and integration of communication methods and technologies with each other and with other applications. At Marquette UC consists of:
- Presence
- Voice
- Messaging
- Conferencing
- Applications
Presence is the cornerstone of UC as it identifies the willingness and availability of individuals to communicate thus allowing one to select the most appropriate communication method.
Marquette uses Office Communicator as the UC client and when integrated with voice, this provides a powerful communications tool.
Why integrate voice with Office Communicator?/Using Office Communicator as a soft phone
Marquette IT Services offers faculty and staff a way to use their computer for voice communications. This type of communication has the following advantages:
- Increased mobility – where ever your pc is your office phone is there as well
- One touch dialing – access phone numbers of MU faculty and staff that are stored in the Global Address List or of any contact saved in Outlook
- Better call control – forward and redirect incoming calls
- Easily create a conference call
- Use advanced functionality like video conferencing and desktop sharing
- Save Marquette University operating costs
Unified Communications Frequently Asked Questions
Training
