- Does caller ID work for incoming calls?
- Will the correct caller ID show when a person transfers a call to me?
- Does my phone work independently of my computer?
- Can I call 911 from my communicator phone?
- If I dial 911 will my location be automatically reported?
- What do I need to do to make a communicator call from a computer that I login to for the first time?
- Will Communicator run efficiently if I have signed on to it on two different computers simultaneously?
- Where are my incoming and outgoing calls logged?
- I use Office Communicator and when someone calls in and asks to be transferred to a second person, can I consult with that second person before transferring the call?
- How do I transfer an incoming call directly to someone’s voice mail?
- Is it possible to forward all incoming calls to a mobile phone or a different number?
- How many people can I invite to join a conference call?
- I use a blue tooth headset with Communicator. Must I use this device for all sound on my computer?
- Is it possible to use the same blue tooth device for UC and my cell phone?
- When I use my headset people say they hear an echo. How can I adjust the sound?
- When I get someone's voice mail greeting, is there a way to go directly to Voice Mail and avoid listening to a recorded message?
- I manually set my presence as available, and now it does not show that I am in a meeting. How do I correct this?
- I am concerned about privacy issues – is all my status information visible to everyone on the GAL who has communicator installed?
- What are the different access levels to my status information for users on the Global Address List and how do I change this?
- Is it possible to block access for a specific user?
- How do I make a personal status note that others will see if I am on their contact list?
- Reception on the phone is not as good when I use a wireless connection. Why is this and what can I do to improve clarity of a call?
- When I receive a voice mail message, why is the transcript of the message often illegible?
- What is the maximum length for a voice mail message?
- Why does the caller ID identify a caller as a person who no longer works at Marquette, when the voice mail or missed message is from a new employee?
- What do I need to send and receive video using Communicator?
- If I am speaking to someone on the telephone, how do I escalate the call to start video conferencing?
- I do not have a video camera or webcam installed. Can I still receive video?
- Does caller ID work for incoming calls?
Caller ID will display the name of the caller if the person is in the eMarq (Exchange) address book or in your Contact List. Otherwise, only the phone number will display. Cisco phones display only the name displayed from other Cisco users and just the number from all other users. - Will the correct caller ID show when a person transfers a call to me?
When a call is transferred to your phone, the caller ID toast will show the phone number or name of the person who transferred the call and of the original caller.
- Does my phone work independently of my computer?
If you use a handset, blue tooth device or wired headset, you need to be logged on to your computer in order to answer a phone call. You are able to answer a call when your computer is locked, but to make a call, you must be logged on and able to use the computer to dial out. A Cisco IP VoIP phone is directly hooked up to the network and not dependant on a computer. All UC phones require a network connection.
- Can I call 911 from my communicator phone?
Yes, simply dial 911. - If I dial 911 will my location be automatically reported?
If you dial 911 your location will be reported as Marquette University regardless of your actual physical location. Since your laptop can be anywhere therefore you can phone from anywhere you have a broadband connection. You should report your physical location if you need to dial 911. - What do I need to do to make a communicator call from a computer that I login to for th
e first time?
Login to the computer. Click on the Windows button and on Microsoft Office Communicator. Enter your first and last name when prompted, then click Sign In.
- Will Communicator run efficiently if I have s
igned on to it on two different computers simultaneously?
No, you need to exit Communicator on one computer before you sign on to it on another computer. To exit Communicator, close the Communicator window, then right-click the icon on the task bar and click Exit.
- Where are my incoming and outgoing calls logged?
There is a record of all phone calls made and received, and instant messages in the Conversation History folder in your Mailbox in Outlook. If the call were to or from someone in your Contact List, it will display the person’s name and e-mail address. Communicator does not record the sound of the conversation. - I use Office Communicator and when someone calls in and asks to be transferred to a second person, can I consult with that second person before transferring the call?
Yes. Answer the incoming call. Start a new call with the second person to discuss this and the call with the first person will automatically go on hold. Click the transfer button on the call with the second person and the names of other people you are on a call with will appear. Click to make the transfer. Learn more about using Consultative Transfer. - How do I transfer an incoming call directly to someone’s voice mail?
Click Transfer > Another Person.
Click the phone icon to the right of their name > Voice Mail.
- Is it possible to forward all incoming calls to a mobile phone or a different number?
Yes. Open Communicator. Click Call Forwarding (top right hand corner) > Forward Calls To and make your selection or enter another number.
- How many people can I invite to join a conference call? Up to 31
- I use a blue tooth headset with Communicator. Must I use this device for all sound on my computer?
No, you can choose the device to play your notifications. Open Communicator, click the menu > Tools > Set Up Audio and Video. Make sure your Headset Earphone is selected from the dropdown box. Here is also where you can test the microphone and speaker levels of your headset. After you have adjusted your sound levels, click Next. From here, you can select a different device to use for Speakerphone features. Click Next.
Choose the device that will play notifications. Unless you
will be wearing your headset all the time you will probably select Default to choose your computer speakers. Click Next and then Finish.
- Is it possible to use the same blue tooth device for UC and my cell phone?
Yes, if Office Communicator compatible you can use it for both. Consult your cell phone instruction manual to set this up. - When I use my headset people say they hear an echo. How can I adjust the sound?
When you use an OCS phone, there can be
an echo because the microphone volume is too high.
Check the volume of your microphone. By default the volume is set at the maximum. It is recommended that you set it at half or lower.
To set up the volume for your microphone, open Communicator.
Click the menu > Tools > Set Up Audio and Video. (See the image above.) Also, turn down the volume on your earpiece and the microphone will no longer pick up the audio from the earpiece.
- When I get someone's voice mail greeting, is there a way to go directly to Voice Mail and avoid listening to a recorded message? Press # on the Dialpad to go
directly to voice mail and skip the greeting.
- I manually set my presence as available, and now it is not showing that I am in a meeting. How do I correct this?
Right-click your presence button > Reset Status. - I am concerned about privacy issues — is all my status information visible to everyone on the GAL who has communicator installed?
No, you can determine the access levels for your contacts. You can choose a person’s access level as described below. For more information, refer to the Presence and IM Quick Reference Card (PDF) - What are the different access levels to my status information for users on the Global Address List and how do I change this?
To change a person’s contact level, right-click a contact’s name > Change Access Level. Make a choice from the list below:
Personal Personal contacts see all published contact information, including home and mobile numbers. Team Team contacts see published work and mobile numbers, plus schedule and availability details, and can interrupt me when I am busy. Company Company contacts see work contact information, plus basic schedule and availability. Public Public contacts see your name, title, company, e-mail address, and limited availability. Blocked Blocked contacts see your name and limited contact information but cannot contact you through Communicator: you appear as Offline. - Is it possible to block access for a specific user?
Yes, you will appear offline to a contact that you block.
To block a contact, right-click their name > Change Access Level > Blocked - How do I make a personal status note that others will see if I am on their contact list?
• Click in the Type a note box, enter a note, click outside/ click Enter when done.
• To clear a personal status note, click in the Type a note box, and remove your message.
- Reception on the phone is not as good when I use a wireless connection. Why is this and what can I do to improve clarity of a call?
Just as reception on a cell phone is sometimes not as good as it is on a wired connection, a wireless Internet connection can be less reliable. Try plugging into the network with an Ethernet cable. Also, If you are downloading or uploading a file over a slow wireless connection while trying to make a call it could be using bandwidth. Try closing the application or stopping the file transfer and this may improve clarity of the call. - When I receive a voice mail message why is the transcript of the message often illegible?
Voice mails are recorded in a search folder in Outlook and an attempt is made to transcribe the message left by the caller. Voice to text software is designed to provide one a sense of the content of the voice mail and not a verbatim transcription. Accuracy is a function of the caller's speech and connection quality. - What is the maximum length for a voice mail message?
The maximum length of a message is 20 minutes. It will disconnect after a pause of longer than 10 seconds. Exchange 2010 will not attempt a speech to text conversion if the voice mail is longer than 2 minutes.
- Why does the caller ID identify a caller as a person who no longer works at Marquette, when the voice mail or missed message is from a new employee?
UC will reference your personal Contacts and any name that you have saved in Contacts with a particular extension may show up rather than what is currently on the Global Address List. To correct this, remove the person who no longer works at Marquette from your Contacts. - What do I need to send and receive video using Communicator?
You need to have a video camera (Web Cam) installed on your computer and Windows will automatically detect the device. Any device that is compatible with your operating system will work. - If I am speaking to someone on the telephone, how do I
escalate the call to start video conferencing?
Simply click on the video button in the Communicator window. Both parties need to click on this button to send and receive video. - I do not have a video camera or webcam installed. Can I still receive video?
Yes, you can view video from other participants in a conversation, but you cannot send outgoing video.
