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Location: Learning Commons - Raynor/Memorial Libraries

Position:  Student Technical Assistant

Number of openings: several

Work days/times: morning, evening & weekends may be required. Attendance at staff meetings is mandatory.

Hours per week: 10-15

Hourly wage: $8.05

Start date: Fall 2013

Supervisor: Molly Larkin

Position Description:

  • Position is a customer service job which entails extensive public contact.
  • Provides technical support and instruction to users.
  • Train other staff on software, hardware, and procedures.
  • Contribute to online knowledge base of problems and solutions.
  • Checks in/out Digital Media Studio equipment, and other material.
  • Provides basic reference assistance.
  • Exercises judgment in interpreting guidelines and in referring users to Raynor Library and Marquette University staff.
  • Maintain an attractive and functional Learning Commons; perform preventative maintenance such as cleaning of work stations, mouse and keyboards.
  • Other duties as assigned.

Tech support may include:

  • Printwise (printing/copying/canning/faxing)
    • Clearing jams
    • Adding paper
    • Replacing toner
    • Stocking cabinets with 50 lb cases of paper
  • Microsoft Office (Word, Excel, PowerPoint, Access)
  • Windows and Apple operating systems
  • Scanning - software options, OCR
  • Image editing/manipulation
  • File management and storage (memory sticks, Recordable media and Network storage, etc.)
  • Course management software (D2L)
  • Email
  • Wireless network
  • Using internet and browsers
  • And more

Required Qualifications

  • Available to work Fall 2013 & Spring 2014.
  • Strong work ethic.
  • Excellent communication & interpersonal skills.
  • Able to work independently with little direct supervision.
  • Technical aptitude and excellent troubleshooting skills.
  • Commitment of at least 10 hours per week and may include morning, evening and weekend shifts.
  • Must attend staff meetings.
  • Able to perform moderate physical labor (lift 50 lbs., travel between Raynor and Memorial Libraries).
  • Enrollment in direct deposit.

Preferred Qualifications:

  • Customer service experience preferred, but not required.
  • Preference given to applicants available Spring and Summer 2014.


Please direct questions and submit application materials (Word doc) via email only to Upon being hired additional forms must be completed at Zilber Hall, room 121.