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Location: Learning Commons - Raynor/Memorial Libraries

Position:  Student Technical Assistant

Number of openings: several

Work days/times: morning, evening & weekends may be required. Attendance at staff meetings is mandatory.

Hours per week: 10-15

Hourly wage: $8.05

Start date: Fall 2013

Supervisor: Molly Larkin


Position Description:

  • Position is a customer service job which entails extensive public contact.
  • Provides technical support and instruction to users.
  • Train other staff on software, hardware, and procedures.
  • Contribute to online knowledge base of problems and solutions.
  • Checks in/out Digital Media Studio equipment, and other material.
  • Provides basic reference assistance.
  • Exercises judgment in interpreting guidelines and in referring users to Raynor Library and Marquette University staff.
  • Maintain an attractive and functional Learning Commons; perform preventative maintenance such as cleaning of work stations, mouse and keyboards.
  • Other duties as assigned.

Tech support may include:

  • Printwise (printing/copying/canning/faxing)
    • Clearing jams
    • Adding paper
    • Replacing toner
    • Stocking cabinets with 50 lb cases of paper
  • Microsoft Office (Word, Excel, PowerPoint, Access)
  • Windows and Apple operating systems
  • Scanning - software options, OCR
  • Image editing/manipulation
  • File management and storage (memory sticks, Recordable media and Network storage, etc.)
  • Course management software (D2L)
  • Email
  • Wireless network
  • Using internet and browsers
  • And more

Required Qualifications

  • Available to work Fall 2013 & Spring 2014.
  • Strong work ethic.
  • Excellent communication & interpersonal skills.
  • Able to work independently with little direct supervision.
  • Technical aptitude and excellent troubleshooting skills.
  • Commitment of at least 10 hours per week and may include morning, evening and weekend shifts.
  • Must attend staff meetings.
  • Able to perform moderate physical labor (lift 50 lbs., travel between Raynor and Memorial Libraries).
  • Enrollment in direct deposit.

Preferred Qualifications:

  • Customer service experience preferred, but not required.
  • Preference given to applicants available Spring and Summer 2014.

Applications:

Please direct questions and submit application materials (Word doc) via email only to molly.larkin@mu.edu. Upon being hired additional forms must be completed at Zilber Hall, room 121.