Fall 2000 Library Newsletter

Have a Question? Ask a Librarian!

The Memorial Library Reference Department introduced Ask a Librarian in fall 1996. Anyone with computer access can e-mail reference questions to librarians via the Library’s Web site. The most frequently asked questions fall into three categories 1) how to access electronic resources from off-campus; 2) general reference questions; 3) library information such as holdings, hours, and policies. Questions are usually answered within one working day.

Responding to a survey, Professor Patrick McGilligan (Performing Arts) wrote, “I love Ask a Librarian. I am pretty good at researching elusive questions but once in a while I am stumped or can’t make it to the library. At that point, I log in with Ask a Librarian.” A teaching assistant responded that she recommends the service to her English 001-002 students as a substantial time-saver. “It infinitely expands the number of resources you can tap for a project. A librarian’s expertise is also helpful in narrowing those resources to what’s useful; Ask a Librarian makes the entire research process more efficient and effective.” Librarians enjoy the variety of questions and the opportunity to help students who may not have another place to turn.