HELPFUL WEB LINKS

• Workers Compensation FAQs
• Certificates of Insurance
• Forms
• Special Topics
• Helpful Web Links

In all events and situations:

In any accident, exchange pertinent information at the accident scene (if safe to do so) and exchange information and contact and cooperate with local authorities. Do not discuss anything but the facts of the accident or incident and do not speculate on guilt or fault. Police agencies and claim management personnel will contact you for any additional statements as part of the accident investigation. (Remember that although well-meaning, comments may be taken out of context as part of an accident analysis immediately at the scene.)

Serious accident

Any serious accident which includes medical treatment for bodily injury to any person or damage to the vehicle that is extensive and renders it unsafe to drive must be reported to Marquette as soon as possible by telephone or electronic communication. If persons are injured and unable to call, request the local authorities contact Marquette University at these numbers. After contacting local authorities:

1. First call: MU Department of Public Safety (414) 288-6800.
2. Inform the Dispatch Officer of the situation, location, your name and contact number and name of rental agency and phone if known.
3. Ask that they call the Risk Manager (24/7).
4. DPS will have the contact information and will notify appropriate Marquette officials as necessary.

Minor Situations

For minor situations where no injuries are involved except for basic first aid and vehicle can be safely driven:

1. First call: Contact the rental car agency and follow directions.
2. Contact the Office of Risk Management (414) 288-8492 (office for business hours M-F) or the Risk Manager (414) 288-1552. Risk Management will work with the rental car agency and MU department officials.
3. If unable to contact Risk Management, individuals can always call the Department of Public Safety (414) 288-6800 who will take information and contact Risk Management.
4. Individuals can call Frontier Adjusters at 262-367-1192 or 414-881-6638. Frontier is a nationwide claim company who is contracted with Risk Management and authorized to assist our employees and students. Frontier Adjusters will provide advice as appropriate and contact Risk Management and the University. Frontier Adjusters has experience in insurance claims and works with major insurers and rental car companies.

The Office of Risk Management will initiate claim/accident processes and investigation and arrange vehicle replacement when necessary. It is important to report situations as soon as practical to assure good accident investigation and timely resolution of any claims. Risk Management will work with claim adjusters, the Department of Public Safety and officials, and local authorities to obtain information, including any police reports as part of the claim process. Marquette representatives will also work with families.

The vehicle accident form contains information you should try to gather at the scene for reporting to Risk Management.

If the accident involved another vehicle and/or injuries:

1. FIRST: Call for medical assistance and emergency help.
2. Tend to the injuries, offer aid if you are qualified to do so and can do so safely.
3. Be cooperative and exchange information including driver license numbers and insurance information found in the rental vehicle. Collect information from the other party(ies) such as name, insurance data, witnesses.
4. File a police report at the closest location.
5. Inform parties to contact the Marquette Office of Risk Management at (414) 288-8492 for claim contact and processing.
6. If local authorities provide a copy of your report keep and forward to the Office of Risk Management.
7. (Do not worry if a police report is not provided, Risk Management and the claim management team will obtain this information.)

If the accident did not involve another vehicle, or include and injuries -- but created damage to property and/or damage to the vehicle:

• Assist in damage to private property and notify the owner (at the time - if safe to do so, or follow up as soon as practical by phone). Keep record of the location and address and note what was damaged and the time. If you have camera capability, take some pictures.
• File a police report at the closest location and keep any copies of information that may be provided.

Determine the damage suffered by your vehicle and MOST IMPORTANT -- IS IT SAFE TO DRIVE.

ABOVE ALL: Be smart, stay calm, use common sense and seek safe location while details are being worked out.

SITE MENU

• Risk unit
• Environmental health and safety
• Internal audit
• Risk management
• Contact us

Mission Statement

The Risk Unit is responsible for evaluating loss exposures, assessing liability, handling claims, promoting internal controls and developing effective safety and health programs. The corporate and student insurance plans are managed by this unit.