Frequently Asked Questions - Classes and Tuition

Classes and Tuition

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Does the extension of remote learning through the end of the semester include final exams? How will final exams be administered?

Remote learning is extended through May 10, the end of the spring semester. This includes final exams, which will be taken online or through a remote learning method determined by instructors. The Office of the Provost will provide logistical information on remote final exams to faculty as soon as possible. A remote learning website has been created as a resource for students.

Has the withdrawal deadline been extended?

Yes, for the spring 2020 term, the deadline for students to withdraw from courses with a grade of “W” has been extended until the last day of classes, May 1.

How do I return my textbooks?

As in-person classes have been suspended until the end of the semester and through the Summer, the Book Marq would like to provide instructions and other information on how you will return any textbooks you have rented for the Spring 2020 semester:

Since the bookstore is closed to the public, all rented textbooks will need to be shipped back and received by the Book Marq by June 16, 2020. Emails will be sent reminding you of this due date, along with a link to retrieve ONE FREE UPS shipping label to use when shipping these returns. If you have any trouble accessing this link in the email, please use the following link on our site using Google Chrome: https://marquette.bncollege.com/shop/marquette/page/rental-book-return. You will need to enter your order number and email address to retrieve your shipping label. Your order number will be included in scheduled emails that will remind you to return any rented textbooks.

In order to ensure you receive the emails from the Book Marq, please check and make sure that these messages are not going to your spam folder.

IMPORTANT: Please take note of your UPS Tracking Number before shipping your books back to the Book Marq. In order to avoid any damage to your books, please place in a plastic bag, then in a box with packing material so there is no shifting possible.

Textbook Buyback
Since the Book Marq is closed to the public until further notice, we will be unable to purchase books from students. We apologize for any inconvenience this may cause during these challenging circumstances. As the situation improves, we will resume this service as soon as it is safe for both students and bookstore staff.

If you require any assistance or have questions, please contact the Book Marq by email at sm8338@bncollege.com.

Will the extension of remote learning have any effect on HLC or other accreditations?

The Provost’s Office, deans and department chairs have taken great care to ensure that the academic experience we are delivering remotely will fulfill accreditation requirements.

I have a clinical requirement for my program. How will I complete this requirement?

Deans of colleges where students are engaged in hands-on clinical experiences will be in touch with students to discuss next steps.

Are classes canceled?

Remote learning is extended through May 10, the end of the spring semester. This includes final exams, which will be taken online or through a remote learning method determined by instructors. Deans of colleges where students are engaged in hands-on clinical experiences will be in touch with students to discuss next steps. A remote learning website has been created as a resource for students.

Will in-person classes resume in the fall?

Marquette University intends to resume campus operations this fall if governmental and medical authorities say it is safe to do so, and we are carefully developing our recovery plan that will lead to a safe, phased approach to reopening the campus in accordance with medical and government guidelines. Important to that recovery plan is how we address the 2020–21 Academic Calendar.

More information about Fall and Spring 2020-21 terms can be found on Marquette Today.

Will tuition be refunded?

At this time, courses remain active through May 10. We will make a determination on any tuition refunds should courses be canceled.

Will I get a room and board refund?

Students who are spring residence hall residents will receive a 50% credit to their Bursar account, which can be used for future tuition, room and board. Some exclusions apply; those students will be contacted separately. For those students who stayed in our residence halls after Spring Break, the credit will be prorated based on length of time living in the residence halls.

The remaining meal balance for Loyalty 50 plans will be credited to students’ Bursar accounts. Individuals who would like to keep their plan active or donate their remaining meals to students facing food insecurity should email orl@marquette.edu by March 27. Students who have an Anytime Meal Plan will receive a 50% credit to their Bursar account. Individuals who would like to keep their Anytime Meal Plan active should email orl@marquette.edu by March 27.

The goal is to have room and board credits processed by April 3.

I would like to donate my room and board credit back to the university for students who have financial hardships. Can I do that and how?

At the request of some of our Marquette parents, families may gift a portion or all of their room and board credit to support Marquette’s Bridge to the Future Fund to assist students experiencing unexpected financial need. Families who wish to support Marquette in this way can contact Missy Egelhoff at melissa.egelhoff@marquette.edu or 414-288-6774 by March 27. All gifts, regardless of size, will help Marquette University to ensure that our students have the resources they need during this challenging time. Thank you for your consideration.

Will I receive a refund for my student fees?

No, student fees will not be refunded.

Will I receive a parking refund?

Students: All students with commuter parking permits will receive a refund for 50% of the semester parking expense. Students with 24-hour parking permits must email the Parking Office by March 27 if they wish to cancel their parking permit and retrieve their car from campus by April 1 to receive a 50% refund. If students cancel their permits and remove their cars after April 1, the refund will be prorated.

Faculty and staff: The university will suspend collection of parking fees for those who pay to park in a campus parking structure or surface lot for the month of April, which will be reflected in April pay periods. The university will continue to assess parking as the situation evolves.

When will diplomas be mailed to students?

The university intends to mail diplomas in June, barring any unforeseen delays in grading stemming from the shift to remote learning.

How does this affect Summer Studies?

Marquette’s robust Summer Studies program, which features a broad array of course options, will continue this summer. However, due to COVID-19, all 2020 Summer Studies undergraduate courses will be offered online to ensure that students can continue their studies from the safety of their homes. Students currently registered for on campus summer classes will be contacted and advised about switching to an online class.

Enrollment for Summer Studies is currently open. Summer Session 1 runs May 18 through June 27, and Summer Session 2 runs July 6 through Aug. 15.

Currently, 140 course sections are scheduled in a full, online modality. More will be added in the next few weeks. Students are strongly encouraged to register for Summer Studies to continue their education.

Summer Studies undergraduate courses are less expensive than classes in fall and spring, and with plenty of online options, students can study from home and reduce their costs even more. Students are encouraged to contact their advisers to identify the best class options for them.

Learn more at marquette.edu/summer-studies.

When will we be able to register for fall classes and housing?

Fall registration will begin April 6 for all undergraduate and graduate students. Students will receive new registration times by March 25. The fall university housing deadline will also be delayed; students will receive more information in the coming weeks.

I am a university instructor and do not currently have access to a laptop or the ability to create remote instructional materials. What arrangements will be made for me?

During the week of March 15, faculty will receive training in online course deployment and will be working to develop a plan for moving instruction online. It is recommended that faculty work on campus and use campus resources to produce their online curricula and to host synchronous (i.e., all students and the instructor are online at the same time) courses. If working on campus is not an option, applications used for online learning can be accessed from a personal computer. IT Services has a dedicated website with technical resources for working remotely.

How does this affect students studying at the Les Aspin Center in Washington, D.C.?

Les Aspin Center students have the option to remain in Washington, D.C., in Aspin Center housing. Students who wish to leave will be allowed to continue the academic portion of the program, and faculty will create a distance learning model for them. Students will work in their internships to the degree that is feasible. Students who want to stay will need to sign a statement agreeing to this situation. Should the situation in Washington, D.C., worsen from a public health perspective, students will be sent home.

Will Federal Work Study students continue to be paid?

Per U.S. Department of Education guidelines, all Federal Work Study students will continue to be paid during this time.

What things are being taught to faculty and staff in order to move all in person staff materials to online?

Led by Dr. John Su, vice provost for academic affairs, and Dr. David Schejbal, chief of digital learning, a team of experts from IT Services and across campus is helping faculty members understand how to use D2L and how to move their courses to that modality. In-person and remote training sessions will be held throughout this week; to aid in social distancing, remote trainings are encouraged. Faculty can access trainings in person, through Microsoft Teams or review recorded help sessions.

What programs will be used to ensure learning still happens?

D2L and Microsoft Teams are the designated software for campus. The university owns a Microsoft Teams license and students have had access to this app for the past year. As such, we did not want to introduce a new app so that we may maintain a consistent experience. Further, Microsoft Teams is more network friendly and provides options for students and faculty to adjust the instructional experience “on the fly” to ensure a greater quality experience.

The university asks for everyone’s patience as faculty and students learn and work through network challenges, navigating new apps and other challenges that may arise. ITS, The Center for Teaching and Learning, faculty, and staff will be posting technology and learning tips daily as we they hear concerns from students and faculty on the D2L and Microsoft Teams’ experiences.

Faculty members are encouraged to participate in remote trainings so that they may use one or both of the supported software platforms.

How can students without a WIFI connection or a reliable laptop continue to learn? Are there measures in place to also help them?

Marquette is looking to meet the need of students that may not have a computing device or WiFi service to leverage for online learning. For students whose unique circumstances require them to live on campus, Raynor Memorial Libraries will be open with limitations on the number of students at any given time. Further, IT Services is exploring other computer labs on campus that can remain open. For students at their permanent residences, we are encouraging students to use a home computer where available. Instructions on how to download Marquette’s Office 365 for collaboration and productivity (Outlook, Teams, Word, Excel, etc.), as well as how to access D2L are available on marquette.edu.

ITS has a limited number of laptops and personal hotspots available for loan. This number is limited so ITS encourages students to explore all their options, including contacting their local internet service providers about possible discounts or free services for students who are learning remotely. If there is a need for a laptop or hotspot, students should email the Help Desk with their name and phone number.

How is Marquette continuing to monitor COVID-19? When would students hear if online classes are for the rest of the semester or just until April 10th?

The Executive Leadership Team has established a cross-disciplinary COVID-19 Response Team, which is meeting several times daily to evaluate changing guidance from public health officials — including the Centers for Disease Control and Prevention, Wisconsin Department of Health Services and Milwaukee Health Department — to make recommendations to the ELT on establishing protocols and contingency plans related to the virus. There are five working teams dedicated to the following dimensions of campus response: medical, academic, employee, student life/residence life and external contacts. These teams are constantly monitoring ever-shifting guidance from public health officials.

The university will make a determination on the remainder of the semester as soon as we have all the public health information available to us to make an informed decision that is in the best interest of our campus community’s health, safety and wellbeing.

Lastly, it’s important to emphasize that — although the current situation is highly fluid and challenging — the university is already prepared to offer a robust, online set of classes in the summer. Registration for summer classes is open, and students are encouraged to contact their advisers about summer classes.

Will Spring term course evaluations (MOCES) still take place?

Given the decision to move all courses online as a result of the COVID-19 pandemic, Provost Ah Yun has decided to suspend MOCES student course evaluations for spring term 2020. This decision was made after consultation with members of University Academic Senate, Marquette University Student Government, Graduate Student Organization, Dean’s Council, Committee on Teaching, and the University Committee on Faculty Promotions and Tenure. Students will still be given an opportunity to provide feedback about course experiences, but it will not be tied to individual course instructors.

What resources is the library providing for students at this time?

  • Students working remotely have access to most of the same resources and support are available on-campus. All they need is their CheckMarq username and password (the same one used for e-mail and D2L).
  • The library’s electronic resources are vast and include e-books, articles, newspapers, data sets, streaming videos, and digitized archival materials.
  • The library’s website offers a variety of ways for students to find materials and support they need to successfully complete research projects.
  • When students are stuck or want help, the library offers friendly, personalized online assistance in a variety of ways, from 24/7 chat to email.
  • The library’s guide to online learning is a great place to start, with information about how to set up remote access to library materials, find the resources they need, and more.

Is tutoring still be offered for remote learning?

Small tutoring groups will resume on Monday, March 23. Tutors will be reaching out to tutees to set up Microsoft Teams meetings. If a student has questions about tutoring, the student should email tutoring@marquette.edu.

Is academic coaching still be offered for remote learning?

Academic coaching is available for all students. Coaching sessions will be conducted through Microsoft Teams or over the phone. If a student would like to schedule an academic coaching appointment, the student should email academicsupport@marquette.edu.

Am I responsible for my student loans at this time?

U.S. Department of Education has suspended payments on federally held student loans through Sept. 30, 2020. More information can be found at the Federal Student Aid website.

How does this affect faculty promotion and tenure review?

The university will modify the existing promotion and tenure review schedule for current tenure-track faculty members by extending their tenure clock one year.

The modification applies to all current tenure-track faculty members whose appointment began on August 12, 2019 or before, including those whose timebound year is 2020-21. For planning purposes, faculty members scheduled for review in 2020-21 who wish to delay their review for a year, must communicate the desire to do so with their direct supervisor by May 10, 2020.

More information is available in Marquette Today.

What support is in place for international students at this time?

International students should contact the Office of International Education. They will be able to answer questions and offer information for international students.

I’m an international student who needs to live on-campus this summer. Whom should I contact?

Students whose circumstances require them to return to their on-campus residence should fill out this form so that we can communicate directly with them about proper protocols and provide appropriate support. It is not our intention to make blanket decisions without taking into account students’ unique circumstances.

How will Marquette address the health and safety of its faculty, staff and students when they return to campus?

The university’s Recovery Plan calls for detailed protocols to protect everyone’s health and safety, including, but not limited to enforced social distancing practices, masks and other personal protective equipment, screening and testing procedures, strict visitor policies, regular and deep cleaning of facilities and equipment, etc. More specific information will be released to the Marquette community as the Recovery Plan is developed further.

If we go fully online for fall, will tuition be prorated?

As announced in April, Marquette University intends to resume campus operations this fall if governmental and medical authorities say it is safe to do so, and we are carefully developing our Recovery plan in ways that align with local and state guidelines.

Will the academic schedule change for fall?

Yes, a revised Academic Calendar was announced on Friday, May 15, in Marquette Today.

If a student can’t return in the fall due to financial hardship, is that a withdrawal?

The university encourages any student facing financial hardship to contact the Office of Student Financial Aid before making any withdrawal decisions. There are opportunities for financial assistance through the CARES Act, the Bridge to the Future Fund and a Federal Supplemental Education Opportunity Grant. Students should call Marquette Central at (414) 288-4000.

Can undergrads return to working in labs after the stay at home order is lifted?

Laboratory availability and occupancy is addressed in the university’s phased Recovery Plan. More information will be shared when it is available.

Are Fall 2020 classroom assignments listed in CheckMarq considered final?

Marquette University’s class scheduling effort is an enormously complex task that is not yet completed, so classrooms assigned in CheckMarq for Fall 2020 should not be viewed as final. In alignment with public health guidance to mitigate the spread of COVID-19, in-person Fall 2020 classes will require six feet of physical distance between seats, which will restrict the number of individuals in a classroom to no more than 50 (students and faculty).

Adhering to these guidelines will require changes to the majority of scheduled classes. In many cases, classes will be held in larger rooms than in past semesters, including in spaces that were previously dedicated to events, such as the Alumni Memorial Union. In some classes, students may only attend in-person on select meeting days and online content will be provided to cover instruction on the remaining days. Other classes, particularly larger lectures, may be moved to an entirely online format, although some will retain a meeting schedule to allow for real-time virtual interaction. Our primary goals are to maximize the number of classes that meet in person and to ensure learning outcomes are maintained regardless of how each class is taught.

Further communications will be shared as final decisions are made about class scheduling, currently targeted for mid-July. More information about our return to campus processes and protocols can be found on the Recovery tab of our COVID-19 website.


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