UnitedHealthcare, including UMR, has a team of experts closely monitoring COVID-19. As with any public health issue, they are working with and following all guidance and protocols issued by the CDC, the Centers for Medicare and Medicaid Services (CMS), the Food and Drug Administration (FDA) and state and local public health departments to support all employees. UMR is in constant communication with Marquette for COVID-19 updates and how they impact employees.
What this means for you
If you are experiencing symptoms, or think you might have been exposed to COVID-19, please call your health provider right away.
Free access to testing
If you meet the CDC guidelines for testing, and it is requested by your doctor, all costs for COVID-19 testing will be waived. In addition, costs are waived for visits associated with COVID-19 testing – whether the testing is done in a physician’s office, telehealth visit, an urgent care center or an emergency department – in or out of network. If you have coverage questions on testing, testing locations, treatments or anything else, please call the number on your health plan ID card.
Talk to your health care provider about telehealth
In response to COVID-19 and to allow faster support and to reduce exposure to the virus, telehealth services for medical and behavioral health are available through the plan until June 18, 2020, and will then be further evaluated by UMR.
Expenses for telehealth services related to all other non-COVID-19 general conditions will be subject to normal plan benefits and based on in/out of network status, which would include member co-pay, deductible and coinsurance responsibility. Note that this additional telehealth coverage expands on Marquette’s current Teledoc services in order to provide continuity of care.
For more information, contact HR Benefits at (414) 288-7305 or firstname.lastname@example.org.