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Lynn Mellantine, Stephanie Danz, Kerry Grosse and Tim Badger

What are University Service Awards?
“Excellence” is exhibited in many different ways at Marquette University, including among staff and administrators. To help celebrate, and encourage, excellence among employees, Marquette University annually honors staff and administrators who exemplify excellence in the work they do.

The 2013 recipients of the Excellence in University Service Awards are Sue Pendzich, Doug Frohmader, Mary McConnell and John Mohammad.

Doug Frohmader,
Office of Marketing and Communication

“Excellence. Faith. Leadership. Service. Doug Frohmader. For the past 28 years, Doug has been a valued — and invaluable — member of the Marquette community,” wrote one nominator.

As creative director in the Office of Marketing and Communication, Doug Frohmader works closely with University Advancement and others to tell Marquette’s story to alumni, donors and friends of the university.

Multiple nominators wrote about his professionalism, patience, work ethic and commitment to cura personalis. As one nominator put it, “Doug truly is a model of excellence.”

Frohmader is also an award-winning designer, having been honored for his work multiple times by the Council for Advancement and Support of Education, the country’s leading education organization for professionals who work in alumni relations, communication, development and marketing.

“I value all of the wonderful people at Marquette whom I’ve been blessed to know,” says Frohmader. “Marquette is a great place to be!”

Mary McConnell
Pediatrics Clinic, School of Dentistry

Mary McConnell serves as the dental coordinator for the Pediatrics Clinic, where she is responsible for patient scheduling and coordinating patient, student and faculty schedules. She has worked for the university for 33 years and said she is humbled to receive an award for the work she does every day. “My job is to help and serve those in the school as well as the community,” she says, a job that she handles in a pleasant and professional manner, despite working with patients who are often facing difficult circumstances.

“Mary is fiercely loyal to Marquette and our students,” wrote one nominator. “She is always seeking the best for our young patients — even when put in the middle of difficult interpersonal relationships between our pediatric patients and their caregivers.”

Although multiple nominators wrote that McConnell is so efficient that most people do not even realize the amount of work she handles on a daily basis, her many nominators agree: “Mary really is the heart of the Pediatric Dentistry Department.”.

John Mohammad
Information Technology Services

A technical support specialist in ITS, John Mohammad works closely with the College of Education and the College of Nursing, providing support for desktop software, phone deployment, printer and peripheral hardware, and smart classrooms.

“What I value most about working for Marquette is the strong sense of community and support among my colleagues,” Mohammad says.

The feeling is mutual. Faculty, staff and deans from Education and Nursing all commented on Mohammad’s ability to fix any problem that arises. One nominator wrote, “John is a pleasure to work with. I don’t think I have ever seen him without a smile on his face and a cheerful disposition.”

Another nominator added, “In my nearly 40 years of experience, John qualifies as the most talented, responsive, effective, pleasant and dedicated technology professional I’ve ever encountered.”

Sue Pendzich
Office of Student Development

As an administrative assistant in the Office of Student Development, Sue Pendzich coordinates the day-to-day operations of the office of the Dean of Students, including budget oversight and administrative support for alcohol programming, community service programs, the university student conduct system, and new student and family programs such as Preview, Orientation and Family Weekend.

A 15-year Marquette employee, Pendzich says she enjoys the work she does each day and never expected any special recognition for it. “I feel very fortunate to be a part of the Marquette family,” Pendzich says. “I’ve met and worked with so many students over the years, and it is wonderful to see them achieving goals while they are here and then continuing to do admirable things once they graduate.”

Her interactions with students clearly have a lasting effect. As one nominator wrote “The number of former students who come back to the Office of Student Development specifically to speak with Sue is a testament to the care and commitment she exudes each and every day.”