Note: These instructions may only be followed while off Marquette’s network.

Users may find as they receive a new phone or phone number, or want to add an additional device, they will need to enroll the new device within Duo. In order to do so, please do the following:

  1. Go to https://portal.office.com/ and, if prompted, enter your Marquette email address then click Next. If you are prompted for a password, enter your Marquette password and click Sign in.

    Multi-Factor Authentication Login

  2. You will be brought to the following screen. On the left, please click the option Add new device.

    Multi-Factor Authentication Add New Device

  3. You will be prompted to verify yourself through multi-factor authentication.
    • If you received a new phone and have the same number, choose the Call Me option and please approve.

    • If you are adding an additional device, please approve from your existing registered device.

      Note: You can't add a new device from this page if you do not have access to any of your previously enrolled authentication devices; you'll need to contact the IT Services Help Desk for assistance.

  4. You will then be asked to choose what type of device you would prefer to register for two-factor authentication.

    Mobile Phone (Recommended): Presents the choices of sending a push notification to the Duo app for approval or calling the mobile device for user input of approval

    Tablet: Presents the choices of sending a push notification to the Duo app for approval

    Landline: Calls the phone given for user input of approval

    Multi-Factor Authentication Device Type

  5. Once the device type is chosen, please enter your phone number at the next prompt. Confirm your phone number and click Continue.

    Multi-Factor Authentication Phone Number Entry

  6. If you chose Mobile phone earlier, you will be brought to a screen to choose which method of notification.

    Next you will be asked to choose from three options of preferred method of contact when you log in:

    • Ask me to choose an authentication method (recommended)
    • Automatically send this device a Duo Push
    • Automatically call this device
    Choose the option that you prefer, then click Finish Enrollment. Click Save and enrollment will be complete.

    Multi-Factor Authentication Finish Enrollment

For more Multi-factor authentication/Duo Mobile help, contact the IT Services Help Desk.


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