Clinical Case Management Care Coordination (CCM/CC) Certificate Program


Why CCM/CC Certificate program?

There exists a growing demand for health care professionals with advanced knowledge and competencies in the area of CCM/CC. This demand is driven by patient and family needs, a complex and fragmented healthcare delivery system, changing reimbursement models and a need to focus on management of chronic disease across the continuum of care.

The knowledge and competencies required for CCM/CC positions are not typically acquired in baccalaureate education. Experience in a clinical setting, additional knowledge in healthcare finance, systems, ethics and patient advocacy are necessary before pursuing advanced certification and to effectively perform in these roles.

Who is it for?

The program is targeted to bachelor’s prepared registered nurses, health care or social service professionals who desire to advance their career in the specialty area of CCM/CC.  

Program Description

The overall goal of this 12 graduate level credit certificate program is to provide bachelor’s degree prepared registered nurses and other health care or social service professionals with an opportunity to obtain a post-baccalaureate certificate in clinical case management and care coordination (CCM/CC).  The program will:

  • Deliver advanced knowledge and competencies and provide a means to expand career options in a variety of health care system, community-based or managed care settings.
  • Provide a solid foundation for students to successfully achieve national certification through passing a credentialing exam in CCM/CC.
  • Provide a pathway and foundation to obtaining a graduate degree such as Master of Science in Nursing (M.S.N.), Doctorate of Nursing Practice (D.N.P.), or Master of Science in Healthcare Administration.

Program Highlights:

The three credit Case Management course (HEAL 6845) will be the initial course in the program with the goal of developing a cohort of students. The cohort approach will provide students with the opportunity to learn and gain experience from each other over the course of the program. 

HEAL 6845 – Case Management – 3 credits

Care services coordination of individuals and families to maximize resources for optimal health outcomes. Emphasis on integration of clinical and management processes. Includes a one credit practicum which will allow the student to apply principles learned in the course to a specific job role and develop a better understanding of how the role interacts and fits into the larger health care delivery system.

Other Courses:

NURS/HEAL 6007 - Ethics, Policy and Health Care Advocacy – 3 credits

Impact of ethics and policy on practice, advocacy and social justice in health care.

- Organizational and Systems Leadership – 3 credits

Study of organizations and systems to impact patient outcomes. Concepts of leadership, quality and safety and health care technology will be examined.

HEAL 6841 - Health Care Finance – 3 credits

Examination of financial principles and reimbursement issues in health care.

Students will be expected to complete the coursework within three academic years.

Upon completion of the program the student will receive a Certificate in Clinical Case Management/Care Coordination from Marquette University.

  • The student may then decide to achieve certification through taking a credentialing examination offered by a national organization that meets the needs of their specialty.
  • In addition, the 12 credits in the certificate program will apply to pursuing a Master’s or Doctorate of Nursing Practice degree or Master’s in Health Administration through Marquette University.

Admission Requirements:

  • Bachelor’s degree in nursing or other health care/social service discipline from a nationally accredited college or university.
  • A minimum of GPA of 3.0 on a 4.0 scale

Application requirements include:

  • Completed application form and fee online.
  • Official transcripts from all current and previous colleges or universities.
  • Curriculum vitae or resume.
  • One to two page double-spaced personal statement addressing your career goals related to case management and/or care coordination.
  • Two professional references.
  • TOEFL score or other acceptable proof of English proficiency (international applicants only).
  • Upon acceptance to the graduate program, students must complete and submit the Graduate Student Health Status Report form. Information on CPR requirements, physical examination and immunization status, including results of a T.B. skin test and a criminal background check must be submitted to a program on the website Results of a T.B. skin test must be provided annually, an influenza vaccine is required annually, and a drug screen must be completed three months prior to beginning clinical practicum courses. Students are responsible for the cost of these services. The information is required for progression within the program.

Application Deadline

August 1 of each year for fall semester admission. Financial Aid

Graduate school tuition rates for the current year may be found on the Graduate School’s website.  U.S. citizens and permanent residents may be eligible to apply for need-based federal aid (loans) to help fund their educational expenses.

Program Coordinator

Jane Miles, Ph.D., RN, Assistant Professor, College of Nursing

Dr. Miles has extensive background and experience in community and hospital based case management/care coordination. Dr. Miles will also be the designated faculty for HEAL 6845.

For more information, please contact Dr. Miles at or (414) 288-3851.