Certificate in Management Practices
Course Descriptions
ADVANCED TEAM BUILDING 1.5 CEUs
Today's workplaces rely increasingly on the ability of groups to work together as a team. The meaning of teamwork is changing to mean more than a group of people following a leader. Teams today are often quite large and team members often have more technical knowledge than the leader. This course will cover a number of advanced topics that have not traditionally been part of a manager's skill set. As a result of this course, participants will be better prepared to develop the abilities of their group to make difficult decisions together, resolve conflict interpersonally and as a group, and to bring continuous learning out of their experiences together.
Topics to be covered include:
- Mediating disputes between team members and how to teach conflict resolution.
- Facilitating very difficult meetings where emotions run high.
- Creating a shared team vision and operating guidelines.
- Coaching "star" players to support others.
- Using "After Action Reviews" to bring learning insights out of failures and successes.
- Creating opportunities for team members to build interpersonal trust.
- Incorporating teamwork into performance reviews.
