Certificate in Management Practices
Course Descriptions
MASTERING COMMUNICATIONS 1.5 CEUs
Interpersonal communication skills are needed for so many aspects of organizational excellence - team building, customer service, coaching, interviewing, conflict resolution, selling, strategic planning - the list is long and important. However, interpersonal communication skills that seem simple and natural become critical and more complex when the going gets tough - to listen when you don't agree with the other person, to assert yourself when you are afraid, to search for new ideas when a discussion is at loggerheads, to speak confidently when you are nervous.
Situations like these require masterful communication skills and a commitment to effectiveness goals. This class will support the development of both by deepening your understanding of the fundamental nature of human communication and by encouraging practice of some of the more difficult skills. Both video and in-class examples of interpersonal skills will be analyzed and discussed in detail. Major focus will be on listening skills, conflict resolution, presentations, giving performance feedback, handling defensiveness, nonverbal communication, and creating shared meaning.
