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Payment Policy

Electronic billing statements are generated at the beginning of each month to all accounts with outstanding balances. Students will receive an e-mail in their Marquette e-mail account notifying them that the e-bill is available to view in CheckMarq. It is the student's responsibility to view their e-bill and if necessary forward on to their bill payer.

A student's registration is not considered complete until all fees are paid, a student enrolls in the Marquette Monthly Payment Plan, or submits a billing authorization from an approved sponsor. Students whose accounts reflect that the payment has not been made, or that are otherwise delinquent will have a registration block, transcript block, and diploma block placed on their accounts. There will be a $100 fee for the removal of the block. Failure to pay any balance when due may result in the cancellation of a student's registration for the current academic term, referral of the account to a collection agency, legal action to collect any balance due, or any combination thereof. If the University must take legal action to collect any unpaid balance, the student will be responsible for all fees and costs incurred by the University to collect the unpaid balance. Students who do not intend to return to the university are responsible for dropping classes through the CheckMarq system and notifying their respective college office.

Rights

You have the right to expect that all members of our staff will do everything possible to assist you.

You have the right to expect to be kept informed. Marquette strives through its publications, correspondence, Web site, e-mail and other media to provide students and parents with updated information.

You have the right to question all information pertaining to our billing and payment information in accordance with the Wisconsin Consumer Protection Act.

You have the right to expect fair treatment. Marquette does not discriminate in any manner contrary to law or justice on the basis of race, color, gender, age, sexual orientation, religion, disability, veteran status or national origin in its educational programs or activities, including employment and admissions. At the same time, Marquette cherishes its right and duty to seek and retain personnel who will make a positive contribution to its religious character, goals, and mission in order to enhance the Catholic, Jesuit tradition.

Responsibilities

You are responsible for being informed of Marquette's payment policies by reading the payment policy found in the student bulletins and online on our FAQ page and all other pertinent information.

You are responsible for satisfying all financial obligations with the university before you will be allowed to register for a subsequent term or receive an official transcript or diploma from the Registrar.

It is the student's responsibility to keep updated on his/her account balance, financial aid information and maintain current valid address information.

Billing Rights Summary — In Case of Errors or Questions about Your Bill

If you think your bill is wrong, or if you need more information about a transaction on your bill, the student should e-mail us from their Marquette e-mail account at marquettecentral@marquette.edu as soon as possible. We must hear from you no later than 60 days after we send you the first bill on which the error or problem appeared.

In your email, give us the following information:

Student's name, MUID and the dollar amount of the suspected error. Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are unsure of.

You do not have to pay any amount in question while we are investigating, but you are still obligated to pay the parts of your bill that are not in question. While we investigate your question, we cannot report you as delinquent or take any action to collect the amount in question.

Frequently Asked Questions (FAQ's)

Incoming students

Current students

Summer

Marquette Monthly Payment Plan

Incoming Students

What are the fees? Are they optional?

In addition to tuition, all full-time undergraduate students are assessed the following mandatory fees each term: the Student Activity Fee, the UPass fee and the Student Health Service fee. The Student Activity Fee is used by the student government to fund different events for students on campus. The UPass fee allows students to utilize the Milwaukee County Transit System throughout the term. The Student Health Service fee enables you to use the clinic on campus. This fee is not a form of health insurance. These fees are not optional.

How does federal work study/student work study apply to my bursar account?

Work study funds are not applied directly to a student's bursar account. These funds are issued to the student through their paycheck. A student may apply their Marquette paycheck toward their bursar account balance by applying it as a payment.

Why hasn't my alternative/private loan been applied to my account?

Has my financial aid disbursed?

A student can check his/her bursar account online via CheckMarq and compare it to his/her financial aid award, which is also available in CheckMarq.

I am enrolled in the payment plan. Why am I receiving bills from your office?

You will continue to receive monthly statements from our office even if you are on the payment plan. You may use them to monitor any changes in the student's account balance and to monitor our receipt of your MMPP/TuitionPay payments. New charges on a student's account will not result in an automatic contract adjustment. These charges are due to the school by the billing due date.

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Current Students

I am only attending Marquette for one term. What are my payment options?

A full-time undergraduate student is charged a flat rate of tuition. Changes will only occur if you drop below 12 credits prior to the end of the tuition adjustment period. The amount of change is based on the withdrawal schedule. Please be aware that dropping below 12 credits may also impact your financial aid.

I am a full-time undergraduate student and I just dropped a course. Will my tuition charge change?

A full-time undergraduate student is charged a flat rate of tuition. Changes will only occur if you drop below 12 credits prior to the end of the tuition adjustment period.  The amount of change is based on the Withdrawal Schedule available here.  Please be aware that dropping below 12 credits may also impact your financial aid.

Can I change my meal plan?

Meal plan changes are made through the Office of Residence Life. Their office can be contacted at (414) 288-7208 or orl@marquette.edu.

Why was I charged an extra $185 in tuition?

An additional $185 per credit hour is assessed for students taking more than 18 credit hours (19 credit hours for the College of Engineering and the College of Business).

Why can't I register for classes?

Our office places registration and transcript holds on all accounts with past-due balances. This hold can only be removed when the account is paid in full. Other offices also have the ability to place a registration hold on a student account. Any questions on these holds should be referred to the office that placed it:

  • College Registration Hold : This hold is placed the student's college, Business, Engineering, etc. The student cannot register for classes until this hold is removed.
  • Final HS Transcript - Registration Hold : This hold is placed by the Registrar's office; a student with this hold is not allowed to register until they submit their final high school transcripts to the Registrar's Office.
  • Registration and Transcript Hold - Student Loan Accounts : This hold is from the Office of Student Loan Accounts and Collections and it prevents the student form signing up for courses and from receiving their transcripts. For many graduating seniors it is placed on their account because they need to complete Exit Counseling.
  • OCIP - Insurance Requirements Not Met Hold : This hold is placed by the Office of Campus International Programs and it only applies to international students, it usually means that the student cannot register for classes until they have paid for their health insurance.
  • OTB - Office of the Bursar Special Hold : This hold is placed by the Office of the Bursar for students who are enrolled in the Marquette Monthly Payment Plan (MMPP) and are under-budget. The hold will be removed once the under-budget amount is paid to Marquette or the MMPP contract is increased.

I have a hold on my account, what does this mean?

There are many different kinds of holds that are placed on student accounts. The following holds are placed by our office:

  • Registration and Transcript Hold: This hold prevents a student from registering for classes and receiving academic transcripts. It is only removed when the account is paid in full.
  • Credit Hold — Do not issue refund: This type of hold prevents a student from receiving a refund check. This hold does not affect a student's registration or transcripts.
  • Payment Plan/AMS — Do not issue refund hold: This hold is on an account when the student or the parent is enrolled on the payment plan. It prevents a refund check from running; it does not affect a student's academic transcripts or registration.
  • EOP — Do not issue refund: Students in the EOP program cannot receive a refund check unless it is requested by the EOP office. A student in EOP with any kind of hold placed by our office must speak to EOP about the hold.
  • Do not issue refund — Dropped credit hours: This hold means that a student dropped a course or courses and their financial aid must be reviewed. They are not eligible for a refund check until their aid has been reviewed by the Office of Student Financial Aid.

How do I get the hold taken off my account?

Registration and transcript holds are only removed when the account is paid in full.

How do I receive enrollment verification and payment information?

By filling out a verification of enrollment/tuition form. The form can also be found on the Marquette Central Web site under Forms-Academic. The request must be forwarded to Marquette Central.

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Summer

What are my payment options?

There are no payment plans available for the summer. Payment is due in full before the start of class(es). If payment is not made by the specified due date, the account will be assessed a 1 percent late fee on a monthly basis on the unpaid balance.

Can I use my fall term financial aid to pay my summer balance?

No. Financial aid is term-specific, meaning fall term financial aid can only be used to pay fall term charges.

Why has only part of my loan paid onto my bursar account?

Federal financial aid (i.e., Stafford and Parent PLUS loans) pays in two disbursements in the summer term due to federal regulation. The first disbursement is about a week before the start of classes, and the second disbursement will occur at the mid-point of the summer term (approximately mid-July for most students).

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Marquette Monthly Payment Plan

I made a payment to the Marquette Monthly Payment Plan/TMS on the fifth of the month. Why isn't it reflected on my statement and/or my bursar account?

Your payment is due to TMS by the fifth of each month. The payment will be sent to Marquette University and posted to your bursar account the Friday of the following week.

It is after August 5, but I would really like to utilize the MMPP for the year. Am I still able to enroll?

Yes, you may still enroll. You will owe the $35 semester enrollment fee, plus any payments that have passed.

I think I budgeted correctly, but how do I know for sure?

Please feel free to contact a bursar account representative at any time during business hours (8 a.m.-4:30 p.m. CT Monday-Friday) with your budgeting questions.

In addition, a bursar representative will be available at the freshmen preview service fair to assist incoming freshmen with their contracts.

I think my original budget is too high because I have received additional financial aid. Can I adjust my payments?

Yes, you may certainly adjust your payments. Please contact TMS directly — (888) 267-3053 — to request that your contract be reduced. TMS will then verify with a Marquette administrator that your new budget is correct. Provided the adjustment has been approved by Marquette, your contract will be adjusted and the new amount will be reflected in next month's TMS bill. (For example, if you have already received the September bill, you still owe the amount due on that bill. Your contract will then be adjusted for the remaining three months.)

What methods of payment are available?

You will receive a monthly bill from TMS. You may pay by check, money order or credit card by mail, phone or online. Automatic monthly payments may be made right from your checking or statement savings account. Please note that credit card payments will be charged an additional convenience fee.

Why was my contract terminated?

If you fail to make two monthly payments in a row, TMS terminates your contract.

Can I reactivate my terminated contract?

Yes, you may reactivate your terminated contract. You will, however, be charged a reactivation fee of $25.

I have not yet received my financial aid package. How do I determine a budget?

You will need to budget without your financial aid. When you do receive notification of your aid package, you may decrease your contract to reflect the amount of your aid.

Where can I find the room and board rates?

Room and board rates can be found on the Marquette Central's Web site. You may also contact the Office of Residence Life at (414) 288-7208 for residence hall and meal plan rates. The University Apartments and Off-campus Student Services office will be able to help you determine the apartment (Campus Town, Humphrey) rates. Their office can be contacted at (414) 288-7281.

Is there a way to set up a payment plan while I am in your office?

Students and parents cannot sign up for the MMPP in our office. You can enroll online.

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ABOUT THE OFFICE OF THE BURSAR

The Office of the Bursar produces semester bills, processes student payments and credits student accounts with financial aid. Semester bills include tuition, housing charges, and other applicable fees.


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