Returning Student Selection Process

Sophomore Housing Selection Update

We apologize and appreciate your patience with the ongoing issues with Sophomore Housing Selection that have caused two failed sign-up nights, particularly for those with assignment times during the first 30 minutes of the process.  We know this has process been challenging this year. We have identified and tested all of the issues that occurred over the last two weeks and are prepared to move forward.

We have established the following revised timeline for selection, honoring the original lottery order.  The steps are as follows:

Everyone’s assignment and meal plan will be deleted and reset.  We understand that several people received housing assignments and confirmations multiple times during this process; however, these options were only available to students in a given timeslot because other (often earlier) timeslots were locked out or the building option was not available to all at that time.

A revised housing selection timeline will be used.  Students will maintain their assignment priority order, the dates and times have been adjusted to accommodate more time.

Original Selection Date and Time – Day 1

Revised Selection Date and Time Day 1 (Mon)

3/26/18 at 4:00 pm

4/16 at 4:00 pm

3/26/18 at 4:15 pm

4/16 at 4:15 pm

 

Revised Selection Date and Time Day 2 (Wed)

3/26/18 at 4:30 pm

4/18/18 at 4:30 pm

3/26/18 at 4:45 pm

4/18/18 at 4:45 pm

3/26/18 at 5:00 pm

4/18/18 at 5:00 pm

3/26/18 at 5:15 pm

4/18/18 at 5:15 pm

3/26/18 at 5:30 pm

4/18/18 at 5:30 pm

3/26/18 at 5:45 pm

4/18/18 at 5:45 pm

3/26/18 at 6:00 pm

4/18/18 at 6:00 pm

3/26/18 at 6:15 pm

4/18/18 at 6:15 pm

3/26/18 at 6:30 pm

4/18/18 at 6:30 pm

3/26/18 at 6:45 pm

4/18/18 at 6:45 pm

3/26/18 at 7:00 pm

4/18/18 at 7:00 pm

3/26/18 at 7:15 pm

4/18/18 at 7:15 pm

3/26/18 at 7:30 pm

4/18/18 at 7:30 pm

3/26/18 at 7:45 pm

4/18/18 at 7:45 pm

3/26/18 at 8:00 pm

4/18/18 at 8:00 pm

3/26/18 at 8:15 pm

4/18/18 at 8:15 pm

3/26/18 at 8:30 pm

4/18/18 at 8:30 pm

3/26/18 at 8:45 pm

4/18/18 at 8:45 pm

3/26/18 at 9:00 pm (room fill not required)

4/18/18 at 9:00 pm (room fill not required)

Most of the issues and concerns we have seen with any selection process have occurred during the first 30 minutes, thus we want to ensure sure that those times occur on their own day.  These students have also been the most impacted by these issues and we want to ensure that they are not impacted a third time.

These are also the two times when we see high demand / low supply room types and buildings (Humphrey Hall, Straz Tower, singles and quads) fill.  Spreading the selection process over 2 days with a break in between allows students time to evaluate other options when their first option is no longer available.  We kept the same time of day because it allows Marquette and vendor staff to be on hand or on the phone to monitor the process.

IT Services and our application vendor have been great partners in this process to ensure that our system can handle the assignment traffic we have outlined. We want to be transparent, and document the errors that occurred during both selection processes. They are outlined in order of occurrence as follows:

  1. Students unable to view The Commons as a housing option (3/26 at 3:30 p.m.)
  2. Students unable to view Mashuda Hall triples as a housing option (3/26 at 3:30 p.m.)
  3. Students unable to assign meal plan in Humphrey Hall and complete the process (3/26 at 5 p.m.)
  4. Students with a 4 p.m. sign-up time unable to access the system until 4:15 p.m. (4/9 at 4 p.m.)
  5. Students unable to assign meal plan again in Humphrey or Straz Tower (4/9 at 4:15 p.m.)

Items 1, 2 and 5 were configuration errors that were resolved quickly with our vendor but required us to remove the housing link from the Campus Living Portal for 1 hour where some students were still able to complete the process through a cached page link to the process. We have tested these issues and verified with our vendor that they will not reoccur.

Items 3 and 5 are the same issue.  Students who were able to complete the process on 3/26 between 4 p.m. and 5 p.m. (through the cached page) successfully assigned themselves a room and meal plan. When sign-up was stopped and rescheduled the room assignments were cleared out, but the meals were not. Since the system believed the student had a meal plan already in subsequent attempts, they could not complete the required step. When we ran a full test run with 137 student staff on 4/4, we did not see this issue because none of the staff participated in the 3/26 selection night.

We appreciate your patience as we have worked to resolve this issue. If you have additional questions, please contact the Office of Residence Life at (414) 288-7208.