If your PrintWise output is significantly smudged, faded, streaked, spotty or creased, you can request a refund. Complete a refund request slip available at sites using PrintWise. Attach the entire bad print job and submit it to the lab, library or residence hall staff. Refunds will be reviewed and processed within 7-10 days. If your refund is approved, MarquetteCard Services will credit your PrintWise or MarquetteCASH account. If your refund is denied, a representative from the Card Office will contact you and explain why.
- User errors, such as typos or printing the wrong document, will not be refunded. To prevent printing a blank sheet as the final page, be sure to preview your document before printing. Then, ask for a page range that excludes a blank final page.
- If there is a printer jam while your job is printing, do not turn the printer off. The printer will re-print your job once the jam has been cleared. PrintWise will not charge you for the lost page or pages.
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