NEW PROOFPOINT ANTI-SPAM AND ANTI-PHISHING FEATURES

Proofpoint logo To help protect students, faculty and staff against identity theft, spam and phishing scams, IT Services uses Proofpoint filtering technology.

Proofpoint includes the following features:

PROOFPOINT FREQUENTLY ASKED QUESTIONS

  1. What will happen if I open an email that includes a link to a malicious web site?
  2. What is the quarantine?
  3. How do I know what is in quarantine for my email account?
  4. Can I release a message from quarantine in the End User Digest email and change how future messages from the sender will be managed?
  5. Will I always receive an End User Digest email notification every 5 days?
  6. What happens to messages in the End User Digest email after the expiration date?
  7. How can I see a list of my personal Safe Senders or Blocked Senders?
  8. How can I view my previous Safe Senders and Blocked Senders so I can add them to Proofpoint?
  9. How do I access the quarantine website to manage quarantined messages?
  10. How do I delete a message from quarantine?
  11. How do I add an address or domain to my Safe Senders List?
  12. How do I delete an address or domain from my Safe Senders List?
  13. How do I add an address or domain to my Blocked Senders List?
  14. How do I delete an address or domain from my Blocked Senders List?

  1. What will happen if I open an email that includes a link to a malicious web site?

    Messages containing links often look legitimate, even to the discerning eye. Proofpoint protects you by blocking access to known malicious URLs.

    It's still imperative for students, faculty and staff to continue to carefully choose what they click on.

    If you follow a link to a known malicious web site, you will receive a notification, as shown below.

    Web Site Has Been Blocked! message screenshot

  2. What is the quarantine?

    IT Services uses Proofpoint email filtering to help fight spam, viruses and deceptive messages (phishing). When an email is flagged as suspicious, the message will not reach your Inbox. The suspect message will be sent to your personal quarantine.

  3. How do I know what is in quarantine for my email account?

    You receive an email notification named End User Digest in your Inbox to let you know you have messages in your quarantine. Messages are held in quarantine for 14 days, then they will be automatically purged. If a message contains a virus or malware, the message will be automatically deleted and will not appear in quarantine.

  4. Can I release a message from quarantine in the End User Digest email and change how future messages from the sender will be managed?

    To release a message, click the Message Subject. The message will highlight. Select the message(s) that you want to receive that are not reaching your Inbox and click Release or Allow Sender. The address from that sender will be added to your personal Safe Senders list, allowing future messages from the sender(s) to be delivered to your Inbox.

    End user digest screenshot.

  5. Will I always receive an End User Digest email notification every five days?

    If Proofpoint does not block or find any spam messages for your Inbox within five days, you will not receive an End User Digest email notification.

  6. What happens to messages in the End User Digest email after the expiration date?

    After links in the End User Digest email have expired, you will not be able to view them and you will receive an error message if you try to open them.

  7. How can I see a list of my personal Safe Senders or Blocked Senders?

    Click the Request Safe/Blocked Sender List link in your End User Digest email and you will receive this listing via email from Proofpoint.

  8. How can I view my previous Safe Senders and Blocked Senders so I can add them to Proofpoint?

    Login to eMarq Outlook Web Access. Click the Gear icon > Options > Block or Allow to see previous Safe Senders and Blocked Senders.
  9. How do I access the quarantine website to manage quarantined messages?

    Click the Manage My Account link in your End User Digest email to go to the quarantine website and manage your account.

  10. How do I delete a message from quarantine?

    Click the Manage My Account link in the End User Digest email to delete a message from quarantine.

  11. How do I add an address or domain to my Safe Senders List?

    • Click the Manage My Account link in the End User Digest email.
    • Click Lists > Safe Senders List > New.
    • Enter the sender's address, or to allow an entire domain, type in the domain in the format of @domain.com.
    • Click Save.
  12. How do I delete an address or domain from my Safe Senders List?

    • Click the Manage My Account link in the End User Digest email.
    • Click Lists > Safe Senders List.
    • Click the email address or domain you would like to delete and select Delete.
  13. How do I add an address or domain to my Blocked Senders List?

    • Click the Manage My Account link in the End User Digest email.
    • Click Lists > Blocked Senders > New.
    • Enter the sender's address, or to block an entire domain, type in the domain in the format of @domain.com.
    • Click Save.
  14. How do I delete an address or domain from my Blocked Senders List?


    • Click the Manage My Account link in the End User Digest email.
    • Click Lists > Blocked Senders List.
    • Click the email address or domain you would like to delete and select Delete.

Questions?

For more information about spam quarantine and notifications, contact the IT Services Help Desk.

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