Voice mail from phone lines that are shared by multiple users will be sent to a single e-mail address. The primary designate can give access to other users. People who have been granted access to a shared mailbox can open the the shared account by using Outlook or Outlook on the Web.

How to Access a Shared Mailbox IF YOU HAVE BEEN GRANTED ACCESS to that mailbox:

Use Outlook for Windows
Use Outlook for Mac
Use Outlook on the Web

How to Share your mailbox if you are the Mailbox Owner

Use Outlook for Windows
Use Outlook for Mac

Use Outlook for Windows to access a Shared Mailbox

After you've been given security access to the Inbox folder, open Outlook using your personal credentials.
Click on File > Open & Export > Other User's Folder…
Enter a username in the Name… text box or choose an account from the Global Address List by clicking Name....
Click the down arrow to select a folder type. Select Inbox and click OK.
Please note: you will only have access to the Inbox. No additional folders will be accessible.

Use Outlook for Mac to access a Shared Mailbox

After you've been given security access to the Inbox folder, open Outlook.
Click File > Open > Other User's Folder…
In the search field, enter a name or username.
Make sure Inbox is selected.

Please note: you will only have access to the Calendar or Inbox. No additional folders will be accessible.
Click Open.
If you are prompted to allow autodiscover-s.outlook.com, click Allow.

Use Outlook on the Web to access a Shared Mailbox

Login to https://portal.office.com/
Click or tap Outlook.
In the upper right corner, click the user icon (your initials or your profile image).
A drop-down menu appears. Click Open another mailbox....
Enter the username for the shared mailbox. Outlook on the Web will display potential mailboxes for you to select as you type.
Once you have the right mailbox selected, click Open.
The shared mailbox will open in a new browser window and can be used just as you would use your personal mailbox.

How to Share your mailbox using Outlook for Windows if you are the Mailbox Owner

Open Outlook, right-click the Inbox > Properties > the Permissions tab.

Click Add to add a user and enter their name and search the Global Address List.
Click Add. Click OK.
Select a Permission Level for the user. Click OK.

How to Share your mailbox using Outlook for Mac if you are the Mailbox Owner

Launch Microsoft Outlook. Click to select the mail folder or mail account that you want to share.
Click Organize tab > Folder Permissions.
A properties window appears. Click the Add User... button.
In the Search box, type the name of the person. When it appears in the list, click it, and then click the Add button.
Click the user's name, and then in the Permission Level list, select Reviewer from the drop‐down menu for Permission Level.
Click OK.

If you have further questions, please contact the IT Services TechSquad.

SHARED MAILBOXES