NEW PROOFPOINT ANTI-SPAM AND ANTI-PHISHING FEATURES
To help protect students, faculty and staff against identity theft, spam and phishing scams, IT Services uses Proofpoint filtering technology.
Proofpoint includes the following features:
- Known malicious web addresses in email messages are blocked.
- Proofpoint filtering quarantines messages containing spam before they reach your Inbox. Spam emails are held in your personal quarantine.
- If messages are quarantined, you will receive an End User Digest email that notifies you about quarantined emails every five days.
Do not forward your End User Digest email to others because it contains a unique, direct link to your personal quarantine. - Suspect emails are quarantined for 14 days then automatically deleted.
- You are able to access quarantined emails and release any mistakenly held emails.
- Previously blocked senders and safe senders are not available in Proofpoint. You can add email addresses to your Proofpoint Safe Senders List to always receive messages from specific senders. And you can specify email addresses on your Proofpoint Blocked Senders List to always block messages from unwanted senders.
PROOFPOINT FREQUENTLY ASKED QUESTIONS
- What will happen if I open an email that includes a link to a malicious web site?
- What is the quarantine?
- How do I know what is in quarantine for my email account?
- Can I release a message from quarantine in the End User Digest email and change how future messages from the sender will be managed?
- Will I always receive an End User Digest email notification every 5 days?
- What happens to messages in the End User Digest email after the expiration date?
- How do I access the quarantine via web browser?
- How can I see a list of my personal Safe Senders or Blocked Senders?
- How do I access the quarantine website to manage quarantined messages?
- How do I delete a message from quarantine?
- How do I add an address or domain to my Safe Senders List?
- How do I delete an address or domain from my Safe Senders List?
- How do I add an address or domain to my Blocked Senders List?
- How do I delete an address or domain from my Blocked Senders List?
What will happen if I open an email that includes a link to a malicious web site?
Messages containing links often look legitimate, even to the discerning eye. Proofpoint protects you by blocking access to known malicious URLs.
It's still imperative for students, faculty and staff to continue to carefully choose what they click on.
If you follow a link to a known malicious web site, you will receive a notification, as shown below.
What is the quarantine?
IT Services uses Proofpoint email filtering to help fight spam, viruses and deceptive messages (phishing). When an email is flagged as suspicious, the message will not reach your Inbox. The suspect message will be sent to your personal quarantine.
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How do I know what is in quarantine for my email account?
- You receive an email notification named End User Digest in your Inbox to let you know you have messages in your quarantine. You can also check what is in quarantine for your email account via the web browser.
- Messages are held in quarantine for 14 days, then they will be automatically purged. If a message contains a virus or malware, the message will be automatically deleted and will not appear in quarantine.
Can I release a message from quarantine in the End User Digest email and change how future messages from the sender will be managed?
To release a message, select the Message Subject. The message will highlight. Select the message or messages that you want to receive that are not reaching your Inbox and select Release. To add the address from that sender to your personal Safe Senders list, allowing future messages from the sender(s) to be delivered to your Inbox, select Release and Allow Sender. Not Spam reports this message as a false-positive.
Will I always receive an End User Digest email notification every five days?
If Proofpoint does not block or find any spam messages for your Inbox within five days, you will not receive an End User Digest email notification.
What happens to messages in the End User Digest email after the expiration date?
After links in the End User Digest email have expired, you will not be able to view them and you will receive an error message if you try to open them.
How do I access the quarantine via web browser?
Go to http://quarantine.mu.edu/ to access the sign-in page. Enter your Marquette email address — not your username — then your Marquette password.
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How can I see a list of my personal Safe Senders or Blocked Senders?
Select the Request Safe/Blocked Sender List link in your End User Digest email and you will receive this listing via email from Proofpoint.
OR
Navigate to http://quarantine.mu.edu/ and sign in with your email address and password. On the Lists pane (left) select Lists and select Safe Senders List or Block Senders List (under My Lists).
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How do I access the quarantine website to manage quarantined messages?
Select the Manage My Account link in your End User Digest email or navigate to http://quarantine.mu.edu/ and sign in with your email address and password. Select Quarantine on the left pane and use the tools at the top to manage quarantined messages.
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How do I delete a message from quarantine?
- Select the Manage My Account link in your End User Digest email or navigate to http://quarantine.mu.edu/ and sign in with your email address and password.
- Select Quarantine on the left pane and select the message in the Spam-Quarantined pane.
- Select Delete at the top of the page.
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How do I add an address or domain to my Safe Senders List?
- Select the Manage My Account link in your End User Digest email or navigate to http://quarantine.mu.edu/ and sign in with your email address and password.
- Select Lists (bottom left) > Safe Senders List (under My Lists)> New (in the center pane).
- Enter the sender's address, or to allow an entire domain, type in the domain in the format of @domain.com.
- Select Save.
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How do I delete an address or domain from my Safe Senders List?
- Select the Manage My Account link in your End User Digest email or navigate to http://quarantine.mu.edu/ and sign in with your email address and password.
- Select Lists > Safe Senders List.
- Select the email address or domain you would like to delete and select Delete.
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How do I add an address or domain to my Blocked Senders List?
- Select the Manage My Account link in your End User Digest email or navigate to http://quarantine.mu.edu/ and sign in with your email address and password.
- Select Lists (bottom left) > Blocked Senders List (under My Lists) > New.
- Enter the sender's address, or to block an entire domain, type in the domain in the format of @domain.com.
- Select Save.
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How do I delete an address or domain from my Blocked Senders List?
- Select the Manage My Account link in your End User Digest email or navigate to http://quarantine.mu.edu/ and sign in with your email address and password.
- Select Lists (bottom left) > Blocked Senders List (under My Lists).
- Select the email address or domain you would like to delete and select Delete.
Questions?
For more information about spam quarantine and notifications, contact the IT Services Help Desk.TRAINING & DOCUMENTATION
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