Work hours:Opening shifts (7:45-9a), early evening, and weekend availability prioritized. Other hours are available as well. All student employees are required to work 2 weekend hours and at least 1 opening or closing shift per week.
Hours per week: 8-10
Description
Front-line customer service position at the Marquette University Raynor Library Service Desk. It will combine tasks from both the information, circulation, and DSL desk into one position.
Basics of this job are summarized as followed:
Provide information and answer directional and basic reference questions for Raynor Library patrons in person, over the phone, or via online Chat
Assist patrons in the use of the Raynor Library webpage and online catalogue for requesting or finding material
Check-in and check-out library materials and equipment (e.g., chargers, anatomical models)
Record patron entry/exit statistics, as well as occasional library patron count surveys
Exercises judgment in interpreting guidelines and in referring users to Raynor Library and Marquette University staff
Proficient understanding of the Library of Congress call number system
Sign in MU visitors and alumni, welcome guided tour groups, and direct all other sponsored patrons to proper library departments
Track patron interaction using a Library database, LibInsights
Tech support:
Printwise
Printing/copying/scanning
Clearing jams
Adding paper
Stocking cabinets with 50 lb cases of paper
Other basic tech support:
Microsoft Office
Windows and Apple operating systems
Scanning – software options, OCR
File management and storage (USB, etc.)
Course management software (D2L)
Email
WiFi
Telephone Usage:
Answer the phone in a professional and polite manner
Look up answers online with patron on the line or on hold
Transfer calls to other departments
Work Days/Times: morning, afternoon, evening & weekend hours may be required, along with either one opening shift (7:45-9a) or closing shift (10-11:45p) per week and at 4 weekend closing shifts per semester (either Friday or Saturday night).
Qualifications
Excellent oral and written communication skills
Commitment to customer service
Strong interpersonal skills and the ability to work with diverse constituencies
