Frequently Asked Questions

For all SharePoint Online site users:

  1. What is SharePoint Online?
  2. I am a member of faculty or staff. How do I get a SharePoint Online site?
  3. I am a student. How do I get a SharePoint SharePoint Online site?
  4. What Internet browsers are supported for using SharePoint Online?
  5. How do I log into my SharePoint Online site?
  6. How can I easily find and access SharePoint Online sites that I have been given access to?
  7. How do I view all site content in the new SharePoint Online environment?
  8. I am a Windows user: How do I connect a Calendar or Contacts on my SharePoint site to Outlook on my computer, so that it will sync and update automatically?
  9. What is check out and how do I see who has a document checked out?
  10. How do I check in a document after I have checked it out?
  11. Why might other site users be unable to see a new document that I made in a document library or that I uploaded from my desktop?
  12. What if I need help using SharePoint Online?

For SharePoint Online site owners:

  1. Is it possible to enable incoming e-mail in a SharePoint Online document library?
  2. How do I alert users in my department to updates on a list, for example a Contact List?
  3. How do I check permissions on a SharePoint Online site?
  4. What do I need to know about setting up subsites with different permissions on a SharePoint Online site?
  5. How do I check the members of a group on a SharePoint Online site?
  6. How do I enable versioning and checkout as a site owner and how do I override checkout?
  7. If I delete a web part or an app part on a page, does that delete the content in the web part?
  8. How do I add people outside of Marquette as members of my SharePoint web site?
  9. How do I edit web parts on a SharePoint Online page?

For all SharePoint site users:

  1. What is SharePoint Online?
    SharePoint Online is a web-based collaboration system that allows you to share information about a specific project, meeting and/or documents with other members of your department, project team, or other organizational structure, either on campus or off.
  2. I am a member of faculty or staff. How do I get a SharePoint Online site?
    Submit a request for a SharePoint site.
  3. I am a student. How do I get a SharePoint Online site?
    An officer of a Marquette University sanctioned student organization should complete the SharePoint site request form. All other students need a faculty or staff sponsor to complete the request form on their behalf.
  4. What Internet browsers are supported for using SharePoint Online?
    SharePoint Online works best with these browsers.
  5. How do I log into my SharePoint Online site?

    Enter the Marquette SharePoint Online URL in a browser, https://marq.sharepoint.com
    Follow login instructions here.

  6. How can I easily find and access SharePoint Online sites that I have been given access to?
    Navigate to the SharePoint Online home page at https://marq.sharepoint.com and login. Use Search on the SharePoint home page to find sites and follow sites. When you follow a site, a link to the site you are following will be added to the "Following" section of your SharePoint home page. Click or tap See all to view all the sites you are following.

    Enter search terms
  7. How do I view all site content on a SharePoint Online site?
    Click or tap the Gear icon > Site contents (top right).
    Subsites, Document libraries and Lists (Calendars, Contact Lists, Wikis) are listed on the SharePoint Site contents page for easy navigation.
  8. I am a Windows user: How do I connect a Calendar or Contacts on my SharePoint site to Outlook on my computer, so that it will sync and update automatically?
    • Navigate to the Calendar (or Contact list) on the new SharePoint site.
    • Click or tap the Calendar (or List) tab on the ribbon.
    • Click or tap Connect to Outlook.


    • Click or tap Yes to connect the calendar to Outlook.

      Microsoft Outlook window asking

  9. What is check out and how do I see who has a document checked out?
    When a file is checked out to a user, only that person can make changes to it. Check out informs users that a document is being edited by another user.
    To check out a document, select it, click or tap ... on the menu and click or tap Check out.

    Select the document then select ... on the menu (top) then select Check out.
    If you hover over the type icon (Word, Excel, PowerPoint) with your mouse, you see who is editing a document and you can contact the person and ask him or her to check it in.

    The green arrow indicates checkout - hover for information on who has it checked out.
  10. How do I check in a document after I have checked it out?
    The user who checked out the document can select the document, click or tap ... on the menu and click or tap Check in. Learn more about check out and check in.
  11. Why might other site users be unable to see a new document that I made in a document library or that I uploaded from my desktop?
    In a library where checkout is required, other users cannot see a document until it has been checked in.
    Learn more about check out, check in and versions.
  12. What if I need help using SharePoint?

For Site Owners:

  1. Is it possible to enable incoming email in a SharePoint Online document library?
    No, it is not possible to enable incoming email to a document library. If you need this functionality, it is possible to set up an Office 365 Group in Outlook or eMarq/Outlook on the Web. Email attachments that are sent in Group Conversations are stored in a Group document library that all group members can access.
  2. How do I alert users in my department to updates on a list, for example a Contact List?

    To set up an alert for a user on your site, navigate to the list.

    • Click or tap the List tab on the ribbon > Alert me > Set alert on this list.
    • Add users beside "Send Alerts To".
    • Choose the type of alert, the chages to send alerts for, and when to send alerts.

    To manage alerts for users on your site:

    • Click or tap the Gear icon > Site Settings > User Alerts (Under Site Administration.)
    • Click or tap the pull-down to display alerts for another user and edit or delete as needed.
  3. How do I check permissions on a SharePoint site?
    • To check permissions for a site.
      Navigate to the site.
      Click or tap the Gear icon> Site settings > Site Permissions.
    • To check permissions for a document library
      Navigate to the Document Library.
      Click or tap the Gear icon> Library settings > Permissions for this document library.
    • To check permissions for a folder or document
      Click or tap ... (to the right of the folder or document name) > Share > Shared with.
    • To check permissions for a calendar, contact list, or other list
      Navigate to the calendar, announcements, contact list, wiki, discussion or survey.
      Click or tap the Calendar tab (or the Contacts or List tab) > List settings > Permissions for this list (under "Permissions and Management")
  4. What do I need to know about setting up subsites with different permissions on a SharePoint site?
    When you create a new site and select More Options a window opens where you can select Use Unique Permissions and then click or tap Create.

    Check Use Unique Permissions

    SharePoint will then give you the option of adding people to new groups for Visitors, Members and Owners for this new site.

    By default, SharePoint will select “Create a new group” for the Visitors, Members and Owners groups.

    If you add a user to a new group, you are not adding them to the equivalent group of the parent site.

    See more about creating and managing groups in SharePoint Online.
  5. How do I check the members of a group?
    Click or tap the Gear icon> Site Settings > Site Permissions. Click or tap the group name in the left navigation pane. Group members will be listed.
  6. How do I enable versioning and checkout as a site owner and how do I override checkout?
    Versioning allows users to revert to previous versions of a document and keeps track of changes that are made. Versioning is enabled by default on new document libraries in SharePoint Online.

    If a file is check out by another user, the document cannot be edited in the browser or the Office application. As site owner, you can override checkout by clicking or tapping ... beside a document > More > Discard Check Out

    Learn more about checkout and versioning.
  7. If I delete a web part or an app part on a page, does that delete the content in the web part?
    No, if you delete a web part or an app part by clicking or tapping the Page tab > Edit Page, then click the drop down arrow of the web part and click or tap Delete, the shared documents library, calendar or contact list will not be deleted in this way - it will only be removed from the web page. You may choose to add it as a web part again.

    Review adding an App Part to a SharePoint Online page
  8. How do I add people outside of Marquette as members of my SharePoint web site?
    Share the entire site by adding external users as members and inviting them to sign into SharePoint using a Microsoft account. You can also generate an anonymous link that can be accessed by anyone using this guest link. Learn more about adding external users.
  9. How do I edit web parts on a SharePoint page?
    Navigate to the page. Select the PAGE tab > Edit.
    Here you can insert, minimize, delete, and edit Web Parts. The Document Web Parts menu is on the dropdown arrow (right).


    Select the down arrow right.

    If you are using Internet Explorer and do not see the drop down arrow to edit web parts, you may need to fix site display problems with Compatibility View.

For further information, contact the IT Services Help Desk.

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