Safety abroad is of primary importance to the Marquette University Office of International Education.  While we cannot guarantee the safety of those traveling abroad, we will do our best to provide the tools for prevention and resources to use in the case of an incident abroad. 

In an Emergency:

1. Get to a safe place.

Before you do anything else, find a safe location. Your program will provide you with on-site emergency contact information. Keep it with you at all times.

International “911” equivalent phone numbers

2. Seek medical attention if necessary.

STUDENTS:

Your on-site program director: Your on-site program director or staff in the international office at your institution may be helpful in providing a contact for a local medical service provider and can assist you with navigating the local health care culture. If your program does not have an on-site director or if you are unable to reach your on-site director, you may seek assistance through GeoBlue or Marquette University Office of International Education (see below).

GeoBlue: For medical evacuation and other 24/7 emergency assistance as well as routine, non-emergency requests for health information, direct billing with physicians and hospitals, and outpatient appointment scheduling.

When seeking medical attention:

• Call GeoBlue at +1-610-254-8771 (International Collect Calls Accepted) to establish a case for your situation.
• Policy Number: 4EL-1224-A-24 (Note: the last two digits should reflect the current year)

FACULTY/STAFF:

International SOS:  For medical evacuation and other 24/7 emergency assistance as well as routine, non-emergency requests for health information, direct billing with physicians and hospitals, and outpatient appointment scheduling.

• Call the Philadelphia Center at +1-215-942-8226
• MU member number: 11BSGC000025

Steps to Take After Emergent Period Has Ended:

1. Notify Marquette University

Office of International Education
Monday to Friday, 8 a.m. to 4:30 p.m.
Holthusen Hall, 4th Floor
(414) 288-7289

Marquette Police
After-hours emergencies
(414) 288-1911
Public Safety will reach the Marquette on-call emergency coordinator via cell phone.

Public Safety will assist you with your concern and, if necessary, will contact the MU OIE on-call emergency coordinator.

2. Submit an Incident Report.

Within your online portal at https://studyabroad.marquette.edu/, in the left-hand menu, is a link to Report an Incident.  Please complete this online form for an incident occurring abroad of any level of severity.

Important note: Any information submitted via this form will be reported to the Marquette University Police Department, per the following state and federal laws:

• Wisconsin Statute § 940.34, a state law;
• The Clery Act (Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act), a federal law; and
• Title IX (of the Education Amendments of 1972), a federal law.

Information will be kept confidential as allowed by law.

3. File an insurance claim.

Contact Marquette University Director of Risk Management, Matthew Paulus (matthew.paulus@marquette.edu), who will assist you with filing a claim. Please keep all receipts for medical expenses incurred whether you pay for these out of pocket or whether a guarantee of payment is made on your behalf by GeoBlue or International SOS and submit these to ORM when filing your claim.