Student Complaint Process
Student Complaint Policy
In accordance with federal regulations and expectations of the Higher Learning Commission Marquette University sets forth this student complaint policy consistent with its mission as a Catholic and Jesuit university. This policy applies to all Marquette University students regardless of college, school, classification, type or location. No retaliation of any kind shall be taken against a student who files a complaint under this policy.
Please read this policy in its entirety to determine who to contact, or if unsure, how to complete and submit the Student Complaint Form below.
Some student complaints are related to academic procedures or personnel. These issues may best be addressed by the chairperson of a department or by an administrator in the dean’s office of the appropriate college or school. Students are encouraged to reach out to an administrator, such as a department chair or assistant or associate dean, in the appropriate area to discuss the matter. The websites and contact numbers below may be useful for students who are unsure of the exact person to contact in an academic unit.
For issues related to registration, student employment, billing, or payments please contact Marquette Central and for issues related to testing or classroom accommodations, please contact the Office of Disability Services (contact information below). Finally, as appropriate, students should consult current policies and procedures already in existence such as those for grade appeals.
Academic Unit Telephone Number
Klingler College of Arts and Sciences (414) 288-7059
College of Business Administration (414) 288-7142
Diederich College of Communication (414) 288-7505
School of Dentistry (414) 288-7485
College of Education (414) 288-7376
Opus College of Engineering (414) 288-6000
Graduate School (414) 288-7137
Graduate School of Management (414) 288-7142
College of Health Sciences (414) 288-2193
Law School (414) 288-1908
College of Nursing (414) 288-3800
Issue Unit Telephone Number
Registration, student employment, Marquette Central (414) 288-4000
billing, payments Marquette Central
Testing or in class accommodations Office of Disability Services (414) 288-1645
Other student complaints are related to non-academic procedures or personnel. In these cases, students should contact an administrator in the appropriate area. A list of issues together with the appropriate administrative office is provided below.
Issue Unit Telephone Number
Gender-based harassment or concern Title IX Office (414) 288-3151
Race-based harassment or concern Bias Incident Response Team (414) 288-2366
Campus safety MU Police Department (414) 288-6800
Housing facilities or staff Office of Residence Life (414) 288-7208
Computer network Information Technology (414) 288-7799
Dining service Marquette Dining Services (414) 288-3287
Rec facilities and intramurals Recreational Sports (414) 288-6976
Parking Parking Services (414) 288- 6911
University webpage Office of University Relations (414) 288-7448
Union facilities and events Alumni Memorial Union (414) 288-7250
Students may, at times, be unsure where to go with a particular complaint. In such cases, students may complete and submit the Student Complaint Form below. Please read the instructions carefully before submitting a complaint.
The complaint must contain the following information: (1) Complainant’s name, MUID (identification number), Marquette E-mail, phone number and mailing address; (2) A detailed description of the matter including the specific actions and dates that constitute the complaint along with the names and titles of those presumed to be responsible; (3) An account of what steps have already been taken to resolve the issue; and (4) Any documentation (evidence) related to the complaint.
Upon submission of a formal complaint, the Division of Student Affairs will determine where to refer the complaint for resolution.1 After referral, the appropriate administrator will investigate the matter and contact the student as necessary with questions or for additional information. Typically, complaints are investigated and resolved within 30 working days, during which time a resolution will be rendered and communicated to the student.
The student may appeal the resolution to the provost within five (5) working days following communication to the Complainant of the resolution. The provost (or provost’s designee) may request additional information from the complainant as well as from the college/school/area involved in the complaint. The provost will make a determination on the appeal which will be shared with the complainant and the affected unit or individual. The provost’s determination shall be final.
Students may file complaints here.
Marquette University reserves the right to modify, amend or terminate this policy at any time.