Resources for Current Students

Office of Disability Services COVID-19 FAQs

Expand all   |   Collapse all  

Is the Office of Disability Services (ODS) still operational?

Yes, ODS is still here to assist you. Staff will be available for virtual meetings Monday–Friday 8 a.m.–4:30 p.m. The main office will be open Monday–Friday from 10 a.m.–2 p.m.

If you have questions or concerns, please email us at (preferred), or call us at 414-288-1645.

Is the ODS Test Proctoring Center still operational?

Yes, ODS will be proctoring exams for the fall 2020 semester. ODS is available to proctor assessments that would have an in-person proctor for the rest of the class. ODS is not able to proctor tests that would have been proctored online for the rest of the class.

What is the best way to get in contact with ODS?

Email is the best way to ensure we will get your outreach while we are working remotely. Emails can be sent to or to individual staff members (more contact information can be found here:

I have documents I need to send into the office. What is the best way for me to submit them?

Email and fax are our preferred ways. Because university staff are working remotely, submitting documents via regular mail or dropping off documents in person will result in delayed processing.

Our email is and our fax is 414-288-5799.

My class is fully online. How do I communicate with my instructors about my accommodations?

If you have already arranged accommodations with ODS, you can use the AccessODS portal to download your Accommodation Letters. If you will not be seeing an instructor in person this semester, you can email them the Accommodation Letter and ask to discuss your accommodations either through a virtual meeting or via email.

What happens now that some exams are online? How do I ensure I still receive my accommodations?

The Extended Time on Quizzes, Tests and Exams accommodation should generally still apply to online timed tests. Other accommodations may or may not apply. Discuss your testing accommodations with your instructors after providing them with your letter. You are welcome and encouraged to ask specific questions about how your accommodations will be coordinated. If you are concerned that you will not  receive approved testing accommodations, please do not hesitate to contact us at

I’m not sure if some of my accommodations are applicable for my online classes. What should I do?

Please do not hesitate to contact us if you are unsure how your approved accommodations can look for your courses currently. We recommend emailing us at

I want to talk about new accommodation needs now that courses are online only. What should I do?

Please contact us at If needed, we can set up a phone or virtual meeting to discuss your concerns and possible appropriate accommodations.

What other supports are available through ODS?

ODS offers Supplemental Academic Support (SAS) meetings for all students registered with our office. During these meetings, students can discuss time management and study skills techniques. We know that this new online-only format will  be an adjustment for everyone. If you feel that you would like to discuss ways to stay productive and engaged while in virtual classes, please email us at to set up a SAS meeting.

What if I have other COVID-specific concerns?

Please email us at and share as much information as you feel comfortable providing. We will route your email to the most appropriate staff person to begin to address those questions.


Office of Disability Services Resources

  • Academic Accommodations
    Describes the process for requesting classroom assistance (hereafter called accommodations).
    For students with testing accommodations, more information can found here.
  • Non-Academic Accommodations
    Provides information on accessing activities outside of class.
  • ODS Supplemental Academic Support 
    While not formal accommodations, these meetings can provide students with assistance with time management, study skills and supplemental academic advising.

Campus Academic Resources

Other Campus Resources

If these links don't answer your questions, contact the Office of Disability Services, by email ( or by phone at (414) 288-1645 for more information.