Students: Use Microsoft Teams for Online/Live Classes

Instructors may use Microsoft Teams for online/live class sessions or office hours. Learn more about Teams to help ensure a quality online experience.

Help with Microsoft Teams Online Class Sessions

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Ready Your Laptop/Devices for Microsoft Teams

  • Download and install the Microsoft Teams software — which your instructor may use for online/live classes — if not already installed on your personal computer. While Microsoft Teams offers a web version, you get the best experience from the desktop software.
  • If your instructor holds Microsoft Teams online/live classes, you will need speakers and a microphone, which are built into most laptops. For better audio quality, you can also use headsets or ear buds — ones that have a microphone — with Teams on your laptop.
  • Depending on your instructor's requirements, you may need a webcam, which is built into most laptops. Teams mobile apps also can use your smart phone's forward-facing camera. Download the Teams app for iOS or the Teams app for Android. If a webcam is required for online class and you do not have one, please discuss with your instructor.

Plan Ahead: "How Will I Join Teams Online Class Sessions?"

  • Your instructor has several ways to notify you with details about joining the Teams online class session, which includes the essential "Join Microsoft Teams Meeting" link.
    • You receive an email directly from the instructor.
    • You receive an email from the class Team site or a conversation post on the class Team site — if your instructor has chosen to use a class Teams site.
    • You receive an Outlook calendar invitation and, upon acceptance, the invitation becomes an event item in your calendar.
  • The link varies for each of your courses. Be sure you can find the "Join Microsoft Teams Meeting" link readily in advance for your course.
  • Just in case, note the call-in number and the Conference ID for your Teams online class session. If you encounter network trouble while using Teams, these details allow you to call in via phone, so you can listen to the Teams online class session.

Join Your Teams Online Class Session

  1. As your online class time approaches, you will need the "Join Microsoft Teams Meeting" link from your instructor, as described in the "Plan Ahead..." section above. Make sure it's the link to the right online class session.
  2. Click or tap the "Join Microsoft Teams Meeting" link.

    Teams online class session details
  3. Your web browser may prompt you to select between the Web version and the desktop version. Select the option to open the Teams desktop version.

    Select Teams prompt

    If you rather decide to use the Web version, Google Chrome or Microsoft Edge are the recommended browsers for Microsoft Teams. Do not use Safari or Firefox. You will encounter trouble as several features are unsupported in Safari and Firefox.
    • When accessing Teams via the Web, you may be prompted for a Marquette login.
    • If you see your email address as a login option, select it and enter your Marquette password.
    • Otherwise, enter your Marquette email address (not username) and password to continue. 
  4. The Teams Audio-Video Settings screen appears before you join.

    Audio Video settings for Microsoft Teams

    You are not in the online session yet. Your webcam may activate, showing you a preview. If you do not want to appear on camera, switch off your webcam by clicking or tapping the camera icon.

    Camera switched off

  5. Also, you may want to switch your microphone to mute in Teams before you join the online class session. Then, after joining, activate the mic before you speak by clicking or tapping the mic icon.

    Microphone muted in Microsoft Teams

  6. Click or tap the Join Now button to join the online session. You will see Teams display "Connecting..." If you are early and the first to join, you will see "Waiting for others to join..." Or participants who have already joined will appear.

    NOTE: If you are placed on hold in the "lobby," please contact your instructor who can admit you to the online session.

Learn to Use Teams While in the Online Session

  • After joining the online class session in Teams, familiarize yourself with the Teams control task bar.

    Control bar
  • Be sure you know where the Mute icon is because you might be using this feature the most. If you are not speaking, you should have your microphone muted. Click or tap the Mute icon to unmute before speaking.
  • If you start speaking and you have the Mute icon enabled, Teams will prompt you with "Your microphone is muted."
  • Note that the instructor may record the session for future reference. If the session is recorded, your instructor will inform you where links to recorded sessions are.
  • If you are using the Teams desktop software or mobile apps, you can activate real-time closed captioning in case of a sudden audio issue. Go to the "More Actions" three-dot menu and select "Turn on live captions (preview)." Once activated, the closed captioning will only appear for you.
  • If your instructor endorses chat messaging during the online meeting, ask questions in the meeting chat in the right column. Note that this is group chat — not one-on-one chat.
    • From the Teams control task bar, click or tap the speech balloon icon to reveal the meeting chat.
    • Engage classmates with reactions to their chat messages, such as Like, Heart and Laugh.
    • Use @ then the participant name(s) to mention and get their attention during the meeting chat. 
    • Note that Like might mean acknowledgement (“okay” or “I got it”) instead of sentiment.
    • As always, think before you write and review before you send.

New: Create Your Own Teams Online Meetings via D2L

Students can create Teams online meetings for group work or study sessions, right from the D2L course site. Learn more about this new D2L feature.

Video: Introduction to Microsoft Teams

IMPORTANT: Most instructors will send you an EMAIL MESSAGE with the "Join Team Meeting" link for online class sessions. Not all instructors will use your calendar to send you the join link — as depicted in this video — but some might. See details in the "Plan Ahead..." section above.

Troubleshoot Issues with Teams

  • Sometimes you may encounter poor network quality during an online class session. Reducing video usage to audio-only may help you continue with the session during network issues.
    • If your camera is on, click or tap the camera icon to switch it off.
    • Then click or tap the three-dots icon.
    • Select "Turn off incoming video" of the instructor and any other video feeds.
  • If the issue might be the home Wi-Fi network you are using, please see this troubleshooting guide, which includes instructions to switch to a phone call.


If you have questions about Microsoft Teams online class sessions, please contact the IT Services Help Desk.