When and how to cancel an appointment
We know sometimes plans change.
No draft? No worries. Keep your appointment. We can help with brainstorming!
If you do decide to cancel, please know that demand for appointments often exceeds availability, so we would be grateful if you would cancel with as much advanced notice as possible.
If you realize that you can’t make an appointment you’ve scheduled, you can cancel by
- calling us at (414) 288-5542
- canceling online: sign in using your email address and password, and click on your scheduled appointment. A pop-up window will appear: scroll down and click CANCEL THIS APPOINTMENT. This will give others a chance to sign up for your appointment slot.
- Please cancel at least 60 minutes in advance. An appointment canceled fewer than 60 minutes in advance (or missed entirely) is considered a "no show."
- After two "no shows," the account is suspended, making it impossible to schedule appointments in advance for the remainder of the semester. (Please note: even then, you are always welcome to use our walk-in services in any of our locations.)