Welcome to Marquette Central!

As the customer service unit for the offices of the Bursar, Financial Aid, Registrar and Student Employment, Marquette Central is here to help with any questions you may have. Below, please review our online resources, key next steps and important deadlines to ensure success during your first year at Marquette University.

ONLINE RESOURCES

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MARQUETTE CENTRAL WEBSITE

marquette.edu/mucentral
The Marquette Central website is an online resource for registrar, financial aid and student account information. Key features include links to student forms, class search, student employment, important dates and reminders.

EMARQ EMAIL

eMarq is the secure email system used by Marquette students, faculty and staff. It is the official means of communications for the university community. eMarq accounts are automatically created for admitted Marquette students.

E-mail accounts are automatically set-up. An email message indicating the username and password is sent to the student’s personal email address on record with your admissions office. Passwords can be reset at https://reset.mu.edu/

Students can log in to eMarq at portal.office.com using their Marquette email address and password. Typically, Marquette email addresses follow the format firstname.lastname@marquette.edu unless there is a person on campus with the same first and last names. In that case, ITS will use the middle initial to provide unique addresses. For example, Golden M. Eagle and Golden U. Eagle’s email addresses would be golden.m.eagle@marquette.edu and golden.u.eagle@marquette.edu. 

Passwords expire every 180 days.

Remember to register password recovery methods

CHECKMARQ

CheckMarq is a gateway to student information at Marquette University. Information Technology Services (ITS) provides a unique username and password that allow students to check financial information, register for classes, request transcripts, view grades, check registration appointment times and plan future terms. Navigation is tile based where key pages are grouped together for ease of use. If help is needed with a student password, call the ITS Help Desk at
(414) 288-7799 or email them at helpdesk@marquette.edu.

For more information on the new CheckMarq experience please visit our Student CheckMarq page.

CheckMarq homescreen

Family Educational Rights and Privacy Act (FERPA)

This federal law protects the privacy of student records at Marquette. Once enrolled in a class, no one may access student records without the student’s permission, except:

  1. The student.
  2. University personnel who require the information for legitimate educational purposes.
  3. The university when required by law or contractual obligation to do so.

To learn more, visit the Office of the Registrar.

Students can update their FERPA Restrictions by visiting CheckMarq Student Home > Profile > Privacy Restrictions. If students choose to restrict their address, telephone number and/or e-mail address, that information will not be released by Marquette University when inquiries are received, and will not be included in publications such as telephone directories or other institutional publications.

FERPA policy CheckMarq

Marquette Central Access Number (MCAN)

To comply with FERPA, students and their families must verify their identity when contacting Marquette Central.

The MCAN is a randomly generated four-digit number used with the nine-digit Marquette ID (MUID) number to help Marquette staff identify people authorized to access student information. (The MCAN is NOT  available via online Guest Access.) The MCAN and MUID are needed when contacting Marquette Central via phone or in person.

Students can find the MCAN by visiting CheckMarq Student Home > Profile > MCAN.

MCAN description

A student may authorize others to receive their student financial and record information (excluding grades and schedules) by providing them with the MCAN and the MUID.

The MCAN can be changed by students in CheckMarq at any time.

Students should be careful when disclosing their MCAN and/or MUID numbers to help protect their personal information.

Guest Access

CheckMarq provides Guest Access so others can view grades, student account and/or financial aid information and make payments. With the guest username and password, those selected by the student, such as parents, guardians or spouses, can monitor the student’s account information.

To grant access, visit CheckMarq Student Home > Profile > Setup Guest Access

setup guest access

If a guest email address is entered, the guest will receive notifications such as e-bill notices.

Students can end Guest Access or change information that guests can view at any time.

Student account access allows guests to view the tuition balance, e-bill, 1098-Ts and links to pay via credit card or e-payment.

Financial aid access allows guests to view offered and accepted aid, along with the expense worksheet. Guests cannot accept or decline financial aid.

Grade Access allows guests to view midterm and final grades.

Guest Access passwords expire every 180 days and must be reset by the student.

FINANCIAL AID NEXT STEPS

MISSING INFORMATION LETTERS

Missing Information Letters are emailed to a student’s eMarq account when additional information is needed. Required documentation can also be viewed under the CheckMarq Student Home > Tasks > Communications. Documents should be submitted within 30 days of the date of the initial request.

task tile

view communication

FINANCIAL AID NOTIFICATION (FAN)

Prior to viewing a FAN or accepting aid each year, the student must grant consent to electronic communications by clicking on the “I Agree” button.

consent to do business

FANs can be viewed in CheckMarq Student Home > Financial Aid > Accept/Decline Aid > Offer Notification. A notification is emailed to the student’s eMarq account when a new FAN is available in CheckMarq. The FAN may be printed from CheckMarq at any time.

offer notification

ACCEPTING FINANCIAL AID

Scholarships and grants are automatically accepted for students. Students may accept or decline offered loans and work options in CheckMarq Student Home > Financial Aid Tile > Accept/Decline Aid > Accept/Decline Aid

accept/decline award

After accepting a loan, students must complete the following steps for the loan to pay to the student account:

Federal Direct Subsidized and Direct Unsubsidized Loans

  1. Complete the Master Promissory Note (MPN): Beginning in April, students who have accepted the Federal Direct Subsidized and/or Unsubsidized Loans will receive notice via eMarq to complete the MPN at studentaid.gov. Students are required to use their FSA ID to sign their MPN.
  2. Complete entrance counseling: First-time borrowers are also required to complete entrance counseling before loans will pay. This tool ensures students understand their obligation to repay the loan. 
  3. Funds pay to the student account: After notification that the MPN and entrance counseling are complete, the loan will be paid to the student account no earlier than 10 days before the start of each term.

Optional Federal Direct Parent PLUS Loan/Alternative Loan

The OPTIONAL Parent-Student Loan cannot be accepted in CheckMarq. To apply for an optional loan (Parent PLUS Loan or student private alternative loan), follow these steps:

Applying for Parent PLUS Loan:

  1. Beginning in mid-April visit studentaid.gov > Apply for Aid > Apply for Parent PLUS loan.
  2. Sign in using the parent’s U.S. Department of Education FSA ID and select “Apply for a PLUS Loan” under the Parent Borrower section. If the parent borrower does not have an FSA ID, visit fsaid.ed.gov. Do not use the student’s FSA ID.
  3. Complete the application and credit check. In the School Name section, select Marquette University.
  4. Credit check results are immediately available. If approved, the parent borrower can immediately complete the PLUS Loan Master Promissory Note. If credit is not approved, the borrower will have the option to obtain an endorser, appeal the credit decision or not pursue the loan.
  5. If the parent or the student is an eligible non-U.S. citizen, they may also be asked to submit a copy of U.S. Citizenship and Immigration Services document to Marquette Central to verify their citizenship status.

Applying for an Alternative Loan:

Alternative loans are non-federal educational loans available from a variety of lending institutions. Borrowers must have a satisfactory credit history and, in most cases, a credit-worthy co-signer. The OPTIONAL Loan amount listed on the FAN is the maximum loan amount the student may request for the academic year. The student may request a lower loan amount. Visit marquette.edu/mucentral/altloans for more information.

Federal Work Study or Marquette Student Employment

Student employment allows students to work up to 20 hours per week to earn a biweekly paycheck. Pay rates vary. In July, new students can begin their job search online in JobConnection. Visit Student Employment Services website at any time to learn how to apply for a job and about required documentation. The student employment award is not paid to the student account. It is paid directly to the student in the form of a direct deposit or a paycheck.

VERIFICATION

If selected for Verification by the U.S. Department of Education, the accuracy of the FAFSA information must be confirmed before financial aid can pay to the student account.
There are three ways students are notified when their FAFSA has been selected for Verification:

  1. The comment section of the Student Aid Report (SAR).
  2. Missing Information Letters will be sent to the student’s eMarq account.
  3. The documents requested will appear in the CheckMarq Student Center To Do List.

Required Verification Documentation:

The following federally required information must be submitted to Marquette Central.

  1. The 2020–21 Verification Worksheet is available for download. Answer all questions on the worksheet.
  2. Students and parents who filed taxes in 2018, but did not use the IRS Data Retrieval in the FAFSA, must submit signed copies of their 2018 Federal IRS Tax Return Transcript. Visit marquette.edu/mucentral/nonfile2021 for information on obtaining a Tax Return Transcript.
  3. Parents who did not file taxes in 2018 must submit an IRS Verification of Non-Filing letter. Visit marquette.edu/mucentral/nonfile2021 for information about obtaining verification of non-filing.
  4. Students may securely upload these documents using the Document Upload link found under CheckMarq Student Home > Financial Aid > Upload Documents/To-Do Items

upload documents

SPECIAL CIRCUMSTANCES

Contact Marquette Central for a Request for Consideration of Special Circumstances form if there are special or unusual circumstances not reflected on the FAFSA. Please wait until after the initial Marquette Financial Aid Notification has been received before requesting this form. Because of federal regulations, Verification must also be completed when requesting a review of special circumstances. Please see the documentation required for Verification above.

Common special circumstances include, but are not limited to, changes in income, high medical/dental bills not covered by insurance, sibling’s private elementary or high school tuition, and divorce, separation or death of a parent. The Office of Student Financial Aid is unable to consider circumstances such as high mortgages, car payments or consumer debt. It is not the practice of Marquette University to match financial aid awards from other universities.

ADDITIONAL SCHOLARSHIPS

Additional outside or private scholarships not listed on the student’s award must be reported to Marquette. Please contact Marquette Central to add expected scholarship(s) to the financial aid package. Scholarships will be split evenly between the fall and spring semesters unless otherwise noted by the donor. Please note: The student’s need-based aid may be modified due to receiving an outside scholarship

Send scholarship checks to:

Office of Student Financial Aid
Attn: Scholarship Assistant
Marquette University
P.O. Box 1881
Milwaukee, WI 53201-1881

DISBURSEMENT OF FINANCIAL AID

Aid will pay directly to the student account no earlier than 10 days before the start of each term. If aid has not paid, review the reasons listed below or contact Marquette Central.

  1. Have all required documents been received and processed (e.g., final high school transcripts or Verification documentation, including signed 2018 Federal IRS Tax Return Transcripts)?
  2. Did the student accept all financial aid in CheckMarq?
  3. Did the parent apply for a Parent PLUS loan at studentaid.gov?
  4. Did the student complete Direct Loan Entrance Counseling at studentaid.gov?
  5. Did the student and/or Parent PLUS Loan borrower complete the Master Promissory Note at studentaid.gov/mpn/?
  6. Is the student registered at least half time* on CheckMarq (*six or more credits for undergrads, law, HESP and dental, and four or more credits for grad)?
  7. Are there To Do List items listed in the CheckMarq Student Center?
  8. Is the student expecting Federal Work Study or Marquette Student Employment to be reflected as payment on the bill? Employment awards will not pay toward the bill. A biweekly paycheck is received or direct deposit is made into the student’s bank account based on hours worked and rate of pay. Enrolling in Direct Deposit is strongly recommended. Follow the Direct Deposit procedures under Student Account Next Steps below.

REAPPLYING FOR FINANCIAL AID

Students must apply for financial aid every year. The 2021–22 FAFSA will be available as of Oct. 1, 2020. For full financial aid consideration, the FAFSA must be filed no later than Jan. 15 to meet the Feb. 1 priority deadline. All documents must be received within 30 days of the initial request. Students must comply with these requests to avoid reduction and/or elimination of financial aid.

TRACKING STUDENT LOANS, MY LOAN DEBT

A loan is money borrowed and paid back with interest. Understanding the repayment process helps students build a solid financial foundation. Loans must be repaid, but payment deferment options may be available. Tracking loans borrowed is the first step to responsible borrowing. Students can track their loans in CheckMarq Student Home > Financial Aid > View Loan Debt. Loan balances, estimated repayment amounts and loan servicers are listed.

view my loan debt

STUDENT ACCOUNT NEXT STEPS

ELECTRONIC BILLING: INITIAL STUDENT INVOICE

Marquette sends e-bill notifications to eMarq accounts. Initial e-bills should be available in mid-July for registered students. It is important to have all financial aid steps completed (aid accepted/declined, promissory notes signed, entrance counseling completed, etc.) so the e-bill accurately reflects the amount owed to the university.

Students not paid in full by the due date will have a registration, transcript and diploma block placed on their account. There is a $100 block removal fee. Students enrolled and current in the Marquette Monthly Payment Plan (MMPP) are exempt from this fee.

Students can monitor their holds in CheckMarq Student Home > Tasks > Holds

holds

Students will receive an email with a link to their CheckMarq account when the e-bill is ready to view. The e-bill will reflect “anticipated aid” and “expected charges” as of the billing date. Fall payment is due Aug. 25, 2020.

To view e-bills, turn off your pop-up blockers and visit CheckMarq > Student Home > Student Account > E-Billing Statements

e-bill statement

Student e-bills are generated once per month. To find the most up to date information on a student account visit CheckMarq Student Home > Student Account > Account Balance

what I owe

PAYMENT OPTIONS

Method of Payment

How to make payment 

Pay by Check.

Please include the student’s name and Marquette ID number on the payment.
Send to:
Office of the Bursar
Marquette University
P.O. Box 1881
Milwaukee, WI 53201-1881

Pay by Cash

In Office Only

Electronic payment (e-check)

This is a direct payment from a checking or savings account. There is no fee for electronic payments.

Pay online

marquette.edu/mucentral > Make a payment.

Credit/debit card payment

Online or by phone (866) 893-4518.
A convenience fee applies to credit/debit card payments.
Payment may be charged to MasterCard, VISA, American Express or Discover Card. 
Refunds resulting from a credit card payment will be refunded back to the credit card.

Direct credit from financial aid sources

Federal, State, and Institutional grants, scholarships and loans will be applied directly to the account. Please use these pages for more information on private scholarships and alternative loans.

Marquette Monthly Payment Plan

Enrollment in the Marquette Monthly Payment Plan registration, transcript and diploma block from being placed on the account. More information on the plan can be found below. 

The e-bill will include links to make an e-check or credit card payment. It can be printed to mail payment with the remittance stub. All payment options can be found at marquette.edu/mucentral/bursar.

MARQUETTE MONTHLY PAYMENT PLAN (MMPP)

Marquette offers the MMPP, an interest-free monthly payment plan administered by Nelnet. It allows families to spread education payments out over five equal monthly installments per semester. The payment plan is not available during summer terms.

The enrollment fee is $35 per semester. Payments are due on the fifth of each month. The fall semester program begins August 5 and runs through December 5. The spring semester program begins Jan. 5 and runs through May 5. Families must reenroll each semester. Enroll online (afford.com/marquette), by mail or by phone (800) 722-4867. Please use the student e-bill when setting up the MMPP as Nelnet does not have student specific account information. Information is also available at marquette.edu/mucentral/bursar.

Because the MMPP is administered by a third party, monthly payments are made directly to Nelnet, not to the university. Those on the MMPP will continue to receive a monthly e-bill from the university. Please review the e-bill each month to ensure installments will cover the amount due.

DIRECT DEPOSIT OF REFUNDS OR STUDENT PAYROLL

If financial aid or personal payments exceed student charges, a refund will be issued via direct deposit. To ensure a refund or student payroll is not delayed, set up Direct Deposit bank routing and account number in CheckMarq Student Home > Student Account > Direct Deposit.

direct deposits

1098–T TAX FORMS

The 1098–T tax form is used to determine eligibility for any educational tax credits, such as the American Opportunity Credit, Lifetime Learning Credit or other education credits on Form 1040. Each January, students may receive a 1098–T reflecting the qualified tuition and related expenses paid during the prior calendar year. The first year, the student will need to grant consent to view the 1098–T online. Information and instructions will be sent to the eMarq account each December and January.

Students can view their 1098-T in CheckMarq Student Home > Student Account > View 1098-T

CHECKLIST

CHECKLIST/IMPORTANT DATES

Important Dates

Action to Complete

Now

Assign bill payer Guest Access at checkmarq.mu.edu. Enter an email address to have e-bill notifications emailed to the guest.

Sign up for Direct Deposit for refunds in CheckMarq (checkmarq.mu.edu) via the Student Account Quick Link on the home page.

Find the Marquette Central Access Number via the MCAN tab on the CheckMarq home page. All callers to Marquette Central must provide the MCAN and Marquette ID number.

By July 10

Register for at least 12 credits to be billed as a full-time student.

Complete Direct Entrance Counseling at marquette.edu/mucentral/dlentrance.

Complete Direct Loan Master Promissory Note at studentaid.gov/mpn/.

If awarded a Nursing or Marquette loan, accept and sign promissory note at signmyloan.com. Sign and return the Private Education Loan Applicant Self-Certification form that is available on CheckMarq under TILA Disclosures.

After July 13

Monitor eMarq account for notification of first e-bill.

View the e-bill in CheckMarq via the Student Account Quick Link.

Contact the Office of Residence Life at (414) 288-7208 with any housing or meal plan questions.

Sign up for the Marquette Monthly Payment Plan (MMPP) through Nelnet at marquette.afford.com/ to pay the student account balance in monthly installments.

August 5

The first MMPP installment is due.

August 25

Fall payment is due in full if not enrolling in the MMPP.

September 8

Last day to add/drop classes or change to audit for fall term.

Contact Marquette Central for any issues related to registration blocks before this date.

September 15

Last day to sign up for the fall MMPP.

Please note: Missed installments need to be paid at enrollment.

October

Complete the 2021-22 FAFSA at studentaid.gov to meet the Feb. 1 priority deadline for consideration of all financial assistance for 2021-22.

The Marquette University school code is 003863.

December

Reset CheckMarq Guest Access password for bill payer. (Passwords expire every 180 days.)

Sign up for the spring 2021 MMPP

Grant consent to view your 1098–T in CheckMarq.

January 12

Spring payment is due in full if not enrolling in the MMPP.

PLEASE RETAIN FOR YOUR RECORDS

FERPA NOTICE AND MCAN

To comply with the Family Educational Rights and Privacy Act (FERPA), Marquette Central requires the MUID number and the Marquette Central Access Number (MCAN) before releasing any student information. Please have the MUID number and the MCAN when contacting Marquette Central. Students should record the information below for future reference.

  1. Write down the nine-digit student MUID found on correspondence from Admissions.
  2. The student should set up CheckMarq Guest Access. See the Guest Access instructions above in the CheckMarq section.
  3. Obtain an MCAN. See the MCAN instructions above in the CheckMarq section.

muid, mcan, guest access reminder card.